F&B Associate

Job Description

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

• Presents menus, suggests cocktails and/or daily specials.
• Exhibits knowledge of all items on the menu and wine list.
• Takes order.
• Prepares order for presentation to guest.
• Replenishes water.
• Makes and pours coffee for the customers.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans tables, chairs and floor area.
• Resets table quickly.
• Polishes silverware and folds linen.
• Check the overall condition of the dining room, ensuring its readiness for customers.

• Assists service team as necessary to meet or exceed guest expectations.
• Log book and reservations must be read at the beginning of each shift.
• Possesses a valid liquor card at all times.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.
• Informs supervisor/manager of any customer dissatisfaction.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other employees at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of the Brand to the public.

Qualifications

• One year restaurant experience, preferably in hospitality industry
• High school diploma required
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers
• Knowledge of local liquor laws and regulations
• Strong floor presence with focus and energy
• Ability to multitask and work well under pressure

Additional Information

What we offer

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Team rates for you and your friends & family at all Radisson Hotels
• 30% discount on all food and drinks in all Radisson hotels
• Access to more than 2000 online trainings in the in-house Radisson Academy
• Employee benefits portal with further discounts and lucrative regional special conditions

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Feeling inspired?
Then say “Yes I Can!” - and apply to join us.

Everyone is welcome - regardless of age, gender, ethnic background, religion or belief, disability, sexual orientation, or identity.
We are committed to equal opportunities and an inclusive work environment. Applications from people with severe disabilities or equivalent status are expressly encouraged.

We look forward to getting to know YOU.