Delivery Coordinator

The Delivery Coordinator will hold approved network partners accountable to ensure Final Mile services are being met. The Delivery Coordinator is responsible for maintaining the relationship with all Network Partners and holding them accountable to the Final Mile metric standards.

Shift: Monday through Friday 8am - 4:30pm

Pay: $17.26/hr

Essential Job Functions

• Serve as a primary point of contact for delivery partners and carriers across an assigned region.
   
• Monitor delivery and operational performance metrics and work with service providers to address performance gaps.
   
• Review and resolve billing questions, delivery exceptions, and invoicing support.
   
• Validate and approve accessorial charges, including additional service fees and special handling charges.
   
• Assist with quote requests and pricing inquiries from internal and external stakeholders.
   
• Support carriers and delivery partners with payment, remittance, and invoice-related questions.
   
• Review aging orders and open operational issues daily to ensure timely resolution.
   
• Coordinate with delivery partners to improve scheduling, execution, and completion of customer orders.
   
• Monitor outstanding service exceptions and work with stakeholders to drive issue resolution.
   
• Assist in identifying and addressing recurring operational challenges impacting delivery performance.
   
• Track and communicate daily and weekly operational performance results to internal leadership.
   
• Monitor shipment milestone activity and follow up on delayed orders.
   
• Partner with transportation and operations teams to support return shipments and required documentation.
   
• Conduct regular performance review calls with delivery carriers to discuss service levels, capacity planning, scheduling compliance, and corrective action plans.
   
• Collaborate with claims, exceptions, and operations teams to resolve issues.
   
• Support performance improvement initiatives for underperforming service providers and monitor progress against established goals.
   
• Assist with communication and coordination during weather related service impact events and other operational disruptions.
   
• Ensure proof of delivery (POD) documentation is accurately received, processed, and associated with the appropriate shipment records.
   
• Maintain accurate operational records and documentation.
   
• Perform additional duties and responsibilities as assigned.

Minimum Qualifications

• 1+ years’ Logistics experience is a plus.

• High school diploma or GED equivalent

• Experience with Microsoft applications such as teams, outlook, excel, and more.

• The ability to read and create excel reports, provide summaries and suggestions based on data.

• Effectively communicates among all divisions.

• High-level organization and time management skills

• Ability to manage multiple projects simultaneously in a stressful environment.

• High-level attention to detail

• Ability to work independently, multi-task and prioritize workload.

• Capable of working some overtime as required by workload.

• Excellent interpersonal communication skills; Must be approachable by both customers and associates at all levels within the organization.

BEWARE OF FRAUD! 

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers