IT Support Engineer
systemsGo
IT Support Engineer
systemsGo
IT services, project management, and support
Knowledge, Skills and Abilities:
• Proactive, good communication, problem-solving, planning, and organization skills
• Ability to multi-task and prioritize
• Basic knowledge of the end-to-end business processes in the functional areas assigned
• Ability to work independently, as well as collaboratively, within a team
• Problem-solving skills for difficult to complex issues
• PC hardware & software technical knowledge and ability to continuously learn while
operating in a fast-paced, demanding environment are necessary.
• Must be able to maintain a high level of confidentiality due to issues of security
• Deliver and demonstrate a high level of customer service.
• Demonstrated in-depth familiarity with Windows operating systems, PC
hardware/software, and TCP/IP LANs
• Demonstrated operational familiarity with iOS and OSX.
• Demonstrated initiative, be a self-starter.
Qualifications:
• 3 years supporting technology in a fast-paced environment
• 3 years customer service experience
• Able to work outside normal business hours for emergency issues
• Proficiency in both English and Mandarin
systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.
Explore more opportunities at systemsGo