Medical Services Coordinator

Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.  

COMPENSATION: $19.25 - $20.25/hour

LOCATION: 16535 W Bluemound Rd #200, Brookfield, WI 53005

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. 

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situation.

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. 

Patient Support:

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA) 

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy 

• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc. 

• Ensure accuracy of patient pharmacy information in the medical record 

• Scan all hard copy correspondence into patient’s EHR record 

• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​ 

• Assist in coordination of external referrals for patient care

Clinician Support

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. 

• Coordinate with clinicians pertaining to any additional patient questions. 

• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience. 

• Ability to work independently and as a team member. 

• Strong communication skills, both written and verbal. 

• Proficient in using Computer Software Applications (Microsoft Office & EMRs) 

• Comfortable handling sensitive and confidential Information (HIPAA) 

Education and Experience:

• High School or equivalent required, associates/bachelor’s degree preferred​. 

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.