Executive Operations
About the job
- A graduate degree/qualification is required, along with a minimum of 1 to 2 years of experience.
- At least 1 year of experience in inbound, outbound, or video KYC calling is required.
- Must be a team player, flexible, adaptable, and dependable, with good interpersonal skills.
- Able to prioritize work and perform well under pressure, with particular attention to detail.
- Strong problem-solving skills are required.
- Must comply with company policies and procedures.
- Validate and submit KYC, Legal Entity, and Central KYC (CKYC) information to the RBI in accordance with RBI regulations and guidelines, in partnership with the AEBC Compliance team.
- Complete the Video KYC process for prospective and existing customers in a timely and comprehensive manner to support customer satisfaction.
- Gather relevant information from applicants and customers and update it accurately to facilitate the decision-making process.
- Interact with customers on video KYC calls in a presentable manner.
- Ensure error-free verification of card applications.
- Meet and endeavor to exceed goals for transactional quality, regulatory compliance, and productivity.
- Analyze risk on customer accounts and make sound decisions to ensure compliance with terms and conditions.
- Deliver on metrics defined by the process.
- Adhere to delivery timelines to ensure compliance with regulatory guidelines.
- Update relevant systems based on KYC information received from card members.
- Review the end-to-end KYC journey for consumer and legal entity accounts and take appropriate action.
- Review card member and legal entity documents and identify gaps.
- Complete all transactions agreed with customers and legal entities, adhering to all timelines and deadlines.
- Make outbound calls to follow up with card members to complete KYC.
- Provide inbound voice servicing to assist card members with KYC inquiries.
- Knowledge of Excel, Word, and PowerPoint is an added advantage.
- Good presentation skills.
About the company
American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1850
Get referred to American Express
See people who can refer or advise you
Simplify's Take
What believers are saying
- Customers pay up for premium cards: annual card fee revenue rose 15% to $2.9 billion in the June 2026 quarter.
- Hybrid dominates listings: 408 of Amex's 451 roles in October 2026 mixed office and home days.
- Room to grow in AI: Amex listed 56 AI and machine-learning jobs among 451 openings in October 2026.
What critics are saying
- Stock grants lost value: Amex fell 17% through October 8, 2026; Visa rose 7% over the same period.
- Generosity is expensive: rewards, perks and partner payments took 45% of revenue in the June 2026 quarter.
- Regulators are watching closely: Amex's bank agreed to a $350 million penalty over money-laundering controls in October 2026.
What makes American Express unique
- Merchants pay more than borrowers: merchant fees were 52% of Amex's revenue in the June 2026 quarter, interest 24%.
- It leans on one airline: Delta-branded cards were 13% of Amex card spending and 21% of its loans in 2025.
- Most staff work outside the US: 50,900 of Amex's 76,800 employees were abroad at the end of 2025.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Hybrid Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- 401(k) Company Match