I

IHG

Global hotel company

Revenue Manager

Full-Time
No salary listed
Expert
Mauritius
In Person
Business & StrategyBusiness Operations

About the job

Requirements
  • A good knowledge of IHG GRS/Concerto, TravelClick, Microsoft Excel, and STR.
Responsibilities
  • Maintain, update, and share information using SBRP and in compliance with IHG standards, including external-event calendars, competitor rate intelligence, RevPAR penetration, commercial-account arrival and spending patterns, denial reports, meeting-space allocation, guest capture rates with Food and Beverage, loyalty-program penetration, IHG system contribution, and room and non-room revenue trends by channel, segment, and account.
  • Monitor competitor pricing for all revenue-generating departments, understand local market dynamics and demand generators, and recommend appropriate actions to the Revenue Room Taskforce regarding hotel pricing and market-mix strategy.
  • Prepare monthly and rolling three-month and full-year room forecasts, with an overview for Food and Beverage and other operating departments.
  • Conduct weekly rate and sell-strategy meetings with the General Manager, Director of Sales and Marketing, Reservations Manager, Front Office Manager, and Catering Manager.
  • Drive the upselling program for room and non-room inventory toward its targets.
  • Facilitate the Revenue Room Meeting chaired by the General Manager and generate reports and analyses for the meetings that display key facts and trends.
  • Work with the Area Director of Revenue on area strategies and compliance with IHG corporate policies and procedures.
  • Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance, and work with the appropriate departments on solutions.
  • Monitor and determine demand periods for function space, rooms, and catering by analyzing historical data and current bookings. Track and analyze booking pace, group wash, group cutoff enforcement, and denied and regretted business.
  • Approve and/or implement sell strategies for group proposals above nine rooms on any one night, and collaborate with the Director of Sales or Director of Catering on group and conference rates.
  • Manage day-to-day reservations and revenue activities, plan and assign work, and establish team members’ performance and development goals.
  • Provide mentoring, coaching, and regular feedback to help manage conflict, improve team-member performance, and recognize good performance.
  • Educate and train the reservations team responsible for developing new reservations and implementing revenue strategies. Ensure staff are properly trained and have the tools and equipment to perform their duties.
  • Work with other department managers to ensure proper staffing levels based on guest volume.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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