Manager - Client Services

Job Title: Manager, Client Services

Work Location: London (Hybrid with 3 days in the office)

Start Date: ASAP

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more. Learn more: https://www.whalar.com/

About Client Services:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with. 

The team has three core functions: 

1. Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
2. Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
3. Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Here’s what you’ll do day-to-day:

• Project manage, organize and direct the day-to-day operations of campaign delivery, with exemplary client service
• Manage and mentor the  Executives that you work with across campaigns, supporting with their goal setting to ensure a flawless client experience.
• Track and manage campaign budgets, ensuring budgets are kept on track
• Ensure creator briefing materials and creator casting is reflective of the brand’s vision and campaign needs.
• Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
• Showcase strong client and objection handling skills and know when to escalate to Snrs within the business using a solutions based approach.
• Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• Work with internal stakeholders to assess campaign performance and key performance indicators (KPIs) to determine the extent to which the original objectives and strategies were met.

Here’s what we’re looking for:

• Have 4+ years agency or brand experience
• Have experience managing executives on a team throughout campaign cycles
• Have a solid understanding of the social media advertising ecosystem
• Have experience working in the creator economy
• Have strong detail-oriented, organizational and interpersonal skills
• Have an insatiable appetite for learning about industry innovations within the social media advertising ecosystem
• Experience working with alcohol clients or other industries with strict advertising guidelines is desirable.
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Appreciation and understanding of the value of creativity
• Experience leveraging AI tools and functionality to enhance productivity, research, and communication in day-to-day work

We are an office-based company located in Farringdon, London, with a flexible approach to in-office days. Employees are asked to work from the office three days a week, choosing the days that suit them best. However, we come together every Thursday as a team to collaborate, connect, and celebrate the vibrant and unique Whalar culture!

Our Values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more. 

The Perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + Winter break
• Private pension scheme
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance 
• Enhanced maternity (22 weeks)/paternity (16 weeks) leave
• Reduced fee gym membership (next to office location)
• Volunteer days
• Social programs
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