Customer Service Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Gas & Flame Detection uses its global capability, manufacturing excellence and custom engineering to provide end-to-end gas and flame detection solutions for a wide range of hazards worldwide. With an industry-leading, comprehensive portfolio of products and services, our commitment to cross-platform integration provides protection for today and confidence for tomorrow. Our products are sold through a world class system of knowledgeable distributors, manufacturers' representatives and sales subsidiaries. Our customer commitment does not stop at product delivery but encompasses ongoing services. From custom-designed solutions to unmatched technical support, our gas and flame detection solutions are backed by expert judgment and premier technology that you can trust.

We are on the lookout for a Customer Service Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas instruments. 

What You'll Do: 

• Deliver top-tier technical support through phone, email, and other channels. 
• Efficiently diagnose and resolve customer issues, ensuring a high satisfaction level. 
• Work collaboratively across teams to streamline customer issue resolution. 
• Accurately document interactions and maintain detailed customer records. 
• Conduct on-site customer training, with travel up to 30%. 
• Audit authorized Teledyne GMI Service Centres to uphold our standards. 
• Provide comprehensive training on product usage, maintenance, and servicing. 
• Take on additional responsibilities as directed by management. 

What We're Looking For: 

• A degree in Engineering/Electronics or equivalent. 
• Extensive experience working in gas detection or electronic instrumentation. 
• Demonstrated ability in supporting software applications and understanding engineering processes. 
• Exceptional communication and presentation skills. 
• Proven ability to manage multiple tasks and prioritize effectively. 
• Previous experience in customer support roles. 

• Willingness to travel internationally and domestically, with up to 30% travel. 
• Fluency in English; additional languages are a plus. 
• High proficiency in IT, especially Microsoft Excel and Adobe InDesign. 
• Flexibility to occasionally work late afternoons to support American customers. 

Range of benefits include:

• Salary sacrifice-led pension plan that matches employee contributions up to 7%.
• Free life assurance cover at the value of four times basic annual salary.
• 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
• Internal reward and recognition scheme linked to internal benefits platform.
• Employee Assistance Programme.
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
• Cycle to Work scheme.
• Enhanced family-friendly benefits.
• Company sick pay.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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