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Bertelsmann

Global media, services, and education conglomerate

Quality Assurance Manager

Regulatory & Quality (Life Sciences)Posted on Nov 13
Full-timeMemphis, TN, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in a scientific, technical, or quality-related field, or equivalent work experience.
  • At least 5 years of experience in a quality role in a regulated environment such as medical devices, pharmaceuticals, biotechnology, or logistics.
  • Working knowledge of ISO 9001, ISO 13485, and FDA 21 CFR Part 820 requirements.
  • Proficiency in document control systems and training program coordination.
  • Proficiency with Microsoft Office.
  • Strong attention to detail and organizational skills.
  • Strong verbal and written communication abilities.

Responsibilities

  • Continuously improve and maintain compliance of the local quality management system with ISO 9001, ISO 13485, and other country-specific requirements, including GDP, GMP, and FDA requirements.
  • Adapt the Quality Management System to applicable requirements, including authority and customer requirements.
  • Oversee quality-technical processes, including maintenance, calibration, and pest control.
  • Support strategic implementation of the Quality policy and Global Quality System.
  • Report quality KPIs and enforce specified quality in cooperation with involved departments, including Complaints, Deviations, CAPA, and Change Management.
  • Execute training according to applicable requirements.
  • Decide on the further use of products, including blocking or release.
  • Ensure written separation of responsibilities with customers and suppliers for all activities.
  • Collaborate with other departments, including sales and account management, and with the global quality team.
  • Participate in project and process alignments and prepare and conduct management reviews.
  • Complete assigned MasterControl Action Items within required timelines to ensure timely resolution and compliance with quality system expectations.

Desired Qualifications

  • ISO Lead Auditor Certification.
  • Experience with MasterControl or similar electronic Quality Management System platforms.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

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