Operational Change and Implementation Specialist

Overview

We are seeking a dedicated Operational Change and Implementation Specialist to support the rollout of our Microsoft Dynamics 365 ERP system within the ESB division. This role is critical to ensure a smooth transition on the shop floor, from training and adoption to post-launch process adherence. The position is designed as a 12-month engagement, with a focus on operational readiness, change management, and workflow optimization.

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Key Responsibilities:

• Assist in the creation of localized training plans tailored to shop floor operations and ERP functionality.
• Lead the execution of training programs, ensuring effective knowledge transfer and user preparedness.
• Evaluate the impact of ERP-driven changes on shop floor flow and performance, identifying bottlenecks and improvement opportunities.
• Post-launch support production supervisors in tracking workflow adherence and identifying deviations from expected processes.
• Collaborate with teams to realign current roles and responsibilities to meet the operational demands of the new ERP system.
• Act as a bridge between technical teams and frontline operations, ensuring clear communication and practical implementation of system changes.
• Provide feedback to the ERP project team on adoption challenges, user sentiment, and process gaps.

Qualifications

Required Skills & Qualifications:

• Experience with Microsoft Dynamics 365 ERP (Finance & Operations, Supply Chain, or equivalent).
• Strong background in operational change management, training development, and process evaluation.
• Familiarity with manufacturing or shop floor environments is highly preferred.
• Excellent communication and facilitation skills, especially with frontline teams.
• Ability to work independently and manage multiple priorities in a fast-paced rollout environment.
• Hands-on, pragmatic approach to change and implementation.

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. 

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