Assistant People & Culture Manager

Job Description

Position Summary

Assistant People & Culture Manager is responsible for supporting the implementation of the hotel's people strategy by assisting in talent development, employee engagement, learning & development, recruitment, performance management, and daily Human Resources operations. This role works closely with department leaders to foster a positive workplace culture, enhance employee performance, ensure compliance with labor regulations, and support initiatives that contribute to employee growth and organizational success.

Learning & Development

• Support the planning, implementation, and evaluation of learning and development initiatives aligned with the hotel's objectives and culture.
• Conduct training needs assessments in collaboration with department heads to identify development opportunities and address performance gaps.
• Coordinate, facilitate, and monitor internal and external training programs.
• Maintain and update the annual training calendar and training records.
• Track, analyze, and report training effectiveness and participation.
• Develop and maintain learning resources, training materials, and internal knowledge libraries.
• Promote a culture of continuous learning and professional development throughout the hotel.
• Build and maintain partnerships with educational institutions, industry associations, and external training providers.

People & Culture Operations

• Assist the Director of People & Culture in implementing HR strategies, policies, and programs.
• Support recruitment activities including candidate sourcing, interviewing coordination, onboarding, and orientation.
• Assist in employee relations matters and help maintain a positive workplace environment.
• Support performance management, talent development, succession planning, and employee engagement initiatives.
• Ensure consistent application of People & Culture policies and procedures across all departments.
• Act as a point of contact for employees and assist in resolving workplace concerns professionally and confidentially.
• Support initiatives that enhance employee satisfaction, recognition, and well-being.
• Assist in organizing employee activities, engagement programs, and internal communication events.
• Foster a culture of teamwork, inclusion, fairness, and service excellence.
• Encourage employee participation in learning, development, and organizational programs.

Qualifications

• Bachelor’s Degree in Human Resources Management / Hotel Management.
• Minimum 3 years of training/facilitation and HR experience.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Strong leadership, interpersonal and negotiation skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Additional Information