IT Application Operation Manager

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

YOUR CHALLENGE

• Driving Application Management (Maintenance and Support, SLA, Incident-, Problem-, Release/Test-, Risk-Mgmt, Documentation)

• Leading Business Analysis, Solution Design, and implementation/deployment of Changes/Enhancements in collaboration with the software vendor

• Executing Implementation and Testing of Product Releases

• Contributing to Project assignments (Data migrations, impact analysis)

• Acting as Deputy Team Head for a larger team, which is mainly based in Zürich

YOUR PROFILE

• Sound knowledge of MS Windows Server environments and ETL Tools, MS SQL, reporting and scripting

• Experience with end-of-day processing (AWA), communication between applications and modern interfaces (APIs, IBM MQ)

• Confident interaction with business stakeholders, system engineers, database administrators and external solution providers

• Knowledgeable about security aspects of applications and incident/change/release management processes within large companies in the financial sector

• First experience as a Team Head preferred - or a strong ambition to move into a leadership role.

• Experience in Treasury and Nostro business preferred

• Bachelor’s degree in computer science, Information Technology, or a related field

• Good knowledge of ITIL frameworks and enterprise IT infrastructure

• Minimum of 5 years of experience as an IT Service Owner, Application Responsible or a similar role

• Fluent written and spoken English; additional languages are an asset in our multicultural environment

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