Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover impactful work:

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of sophisticated equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

Territory: EMEA - based in Germany / Düsseldorf / Münster NRW

A Day in the life:

• Perform remote and on-site solving, repair and installation of our XPS portfolio
• Provide on-site training relative to maintenance and basic operation
• Keep track and maintain local spare part's inventory
• Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer’s happiness
• Actively supervise the status of customer contracts. Track and schedule on-site PM visit(s).
• Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.

Keys to success:

• Bachelor's degree in a technical or scientific field (engineering or physics) is required. Graduates must have knowledge of Electron Microscope or Surface Analysis Systems. A full Electron Microscope /Surface Analysis System education is equivalent to the BS degree.
• 2+ years of EM or XPS service experience, technical and / or customer-facing role desired.
• Must demonstrate excellent judgment in customer relations and in leading company resources
• Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology
• Experience with electronics, pneumatic and hydraulic systems
• Proficient in English and preferably German
• Ability to travel internationally up to 80% depending on place of residence
• Driver’s license class B

What we offer:

• A position with an innovative, forward-looking employer
• Excellent development and career opportunities within a globally growing company
• A company car that may also be used for private purposes
• Compensation in accordance with the Hessian IG Metall collective agreement
• Attractive company pension plan
• Flexible working hours to help balance work and family life
• Product training through on-the-job learning and equipment training at our production sites in Eindhoven and Brno
• A company culture that embodies integrity, involvement, intensity, and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.