Senior Analyst
eClerx
Senior Analyst
eClerx
Data analytics and BPM outsourcing services
| Program: | Rentokil |
| BLI Name: | Canada Collections Terminix |
| Designation: | Analyst and Senior Analyst depending on the experience |
| No of Head Count (s): | 1 |
| New Hires/Replacement Hires (HC) by Designation | Billable |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | |
| Reasons to hire Unbilled / Bench | |
| City / Location: | Muntinlupa City, Alabang |
| Standardized skillset: [Refer attached excel] | see attached |
| Shift (APJ / EMEA / US / Any combination): | US |
| Reporting Manager : | Jan Eddel Suarez |
| Educational Background: | College Graduate |
| Experience Required: | 2 years |
| Job Description: | Portfolio Management & Collections Active outreach (phone, email, portals) to commercial and residential clients regarding past-due invoices. Build and execute structured collection strategies for key, high-value, or high-risk accounts. Negotiate extended payment terms, settlement offers, or payment plans in accordance with corporate credit guidelines and approval matrixes. Financial Analysis & Reporting Perform aging portfolio analyses (30/60/90+ days) to identify trends, risks, and systemic payment bottlenecks. Monitor key performance metrics including DSO (Days Sales Outstanding), cash collection targets, and bad debt reserves. Prepare weekly and monthly credit & collections reports for regional finance leadership. Dispute Resolution & Cross-Functional Collaboration Partner closely with local Branch Managers, Sales Representatives, and Customer Operations to resolve customer disputes, billing errors, or service-related holds swiftly. Coordinate credit hold releases, service suspensions, or account terminations for non-paying customers following internal policies. Process Optimization & Governance Ensure strict adherence to Rentokil Initial’s global credit management guidelines, local legal regulations, and audit compliance requirements. |
| Client Approval mail: | see attachment |
| Comments | 1 Bench Resource to cover for shrinkage in Ambius Team |
| Preferred Start date: (induction date) | 17-Aug-26 |
| Collaborators: | Richelle Pascual, Atilano Sabulao, Waseem Khan |
| Workplace: WFM, WIO, Hybrid | WIO |
eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.
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