Communications Officer - Dispatch
About the job
- At least 21 years of age.
- High school diploma or equivalent.
- Non-Commissioned security license through the state of Texas.
- Previous dispatch experience is required.
- Strong customer service skills.
- Familiarity with report writing.
- Monitoring and surveillance experience.
- Ability to multitask and prioritize assigned tasks.
- Previous security experience is required.
- Attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience utilizing security equipment and protocols is required.
- Must pass pre-employment background and drug screening.
- Must be fully flexible and able to work any hours, including weekends and holidays, and respond to work assignments with little to no advance notice.
- Security Operations Center experience is required.
- Monitor emails, access control, and alarm systems in real time.
- Monitor facility CCTV for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
- Dispatch field security officers and emergency responders during incidents.
- Manage incoming phone calls and alerts via the internal communications system and national weather sources, and act quickly and decisively.
- Document incidents accurately in security electronic reporting platforms.
- Follow standard operating procedures and escalation protocols.
- Provide support during emergencies, including fire, medical incidents, intrusions, and natural disasters.
- Use internal communications systems, including radio, intercom, telephone, public address systems, and computer-based software, professionally.
- Operate facility badging software, including enabling and disabling badges.
- Provide security support for client projects and events.
- Administer client policies for controlling access to client property.
About the company
Marksman Security staffs security officers and front-desk teams for residential towers, office buildings, data centers, factories, transit systems and other facilities across the United States. Its programs pair protection with hospitality, adding concierge, front-desk and lobby staff in residential and commercial high-rises. Officers control access, patrol grounds, run loading docks and handle fire safety and emergencies, then log incidents in software that gives clients real-time reports and trends. Property owners and companies contract Marksman to design and staff these programs at their sites. Marksman Security was founded in 2003 and is headquartered in Fort Lauderdale, Florida.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Fort Lauderdale, FL
Founded
2003
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Simplify's Take
What believers are saying
- Texas operations grew by acquisition: Marksman bought Austin's Priebe Security Services in January 2026, adding over 450 employees.
- Frontline hires reach leadership: Marksman's Las Vegas vice president started as a guard in 2013, then earned five promotions.
- Part-timers earn paid time off: Marksman's Buckhead, Atlanta officer posting grants eight hours for every 100 worked.
What critics are saying
- Officer pay is modest: Marksman's part-time Mesquite, Texas retail officer posting pays $15.84 an hour.
- Flex schedules are unpredictable: Marksman's Plano, Texas flex officer posting requires answering assignments with little to no notice.
- Private equity backs the parent: Quad-C, a middle-market buyout firm, supports Marksman Titan Security Group.
What makes Marksman Security unique
- Some teams fight fires: Marksman hires firefighters for Toyota's battery plant fire rescue team in Liberty, North Carolina.
- Meta is a data center client: a Marksman vice president leads the security partnership supporting Meta's global portfolio.
- Security systems work sits with a sister brand: Chicago-based Titan, part of Marksman's parent group, hires the installation technicians.
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