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Mercier Consultancy Group

Italian Speaking Digital Trust and Safety Specialist

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Italian, spoken and written, is mandatory.
  • A valid EU passport is required for all applicants.
  • A strong interest in the social media industry and current digital trends is required.
  • Resilience and the ability to handle sensitive content with professional maturity are required.
  • Attention to detail is required.

Responsibilities

  • Monitor and moderate user-generated social media content to ensure compliance with global safety policies.
  • Investigate reports of policy violations, including harassment, misinformation, and sensitive material.
  • Process content queues accurately within the social media ecosystem.
  • Collaborate with internal teams to refine moderation strategies and improve community trust and safety initiatives.
  • Provide insights on emerging trends within the social media landscape to prevent platform abuse.
  • Handle sensitive escalations with discretion, empathy, and strict adherence to established protocols.

Desired Qualifications

  • Previous experience in trust and safety or customer support is considered a strong asset.

About the Company

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