Manager, Investor Services

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Manager, Investor Services

Locations: New York City, NY (Hybrid)

About the Role

The Alternative Investor Services Team delivers comprehensive fund administration for domestic and offshore Hedge and Private Equity Funds. Core functions include investor transaction processing, compliance and due diligence, reporting and communications, and investor onboarding and maintenance. By leveraging our expertise and technology, we provide a scalable platform that allows clients to focus on investing while we manage essential operational tasks. Work onsite 6 days per month.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact 

• Lead and develop team operations by managing daily workflows, conducting performance reviews, overseeing training programs, and identifying ongoing development needs to build a high‑performing team.

• Act as the primary client and internal escalation point, resolving complex investor and operational issues while maintaining strong relationships and service standards.

• Oversee client onboarding and fund launches, coordinating cross‑functional partners to ensure timely, compliant, and accurate setup.

• Manage fund data integrity and reporting, including database oversight, dashboard maintenance, and review of offering documents, investor reports, and fund manager information.

• Ensure regulatory compliance and due diligence by partnering with auditors, accounting teams, and key stakeholders to support audits, reviews, and governance requirements.

• Approve and supervise investor transactions, including wire transfers and capital activity, ensuring adherence to fund guidelines, controls, and risk management standards.

• Drive process improvement and departmental initiatives, supporting system testing, operational enhancements, and continuous improvement to scale client service and efficiency.

Required Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field required.

• 5+ years of experience in Investor Services, fund administration, alternative investments, or related financial services operations, with demonstrated progression in responsibility.

• 2+ years of people management experience, including leading teams, conducting performance reviews, coaching employees, and supporting professional development.

• Proven experience serving as a client-facing escalation point, managing complex investor, operational, and service-related issues with professionalism and sound judgment.

• Demonstrated ability to drive process improvement initiatives, enhance operational workflows, support system testing, and scale service delivery.

What Sets You Apart (preferred qualifications)

• Hands-on experience with fund onboarding, fund launches, and ongoing fund lifecycle management, including coordination with internal and external stakeholders.

• Strong knowledge of investor transactions, capital activity, wire approvals, and operational controls, with a focus on accuracy, risk management, and compliance.

• Experience partnering with auditors, accounting teams, and compliance functions to support due diligence, audits, and regulatory requirements.

Join SS&C, where innovation meets global opportunities. Click here to apply.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.New York: The expected base salary for the position is between $78,000 USD to $165,000 USD.In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.