Principal Sustaining Engineer

Principal Sustain Engineer - PCE (Houston, TX)This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Why This Role Matters 

Help us build the future of AI-driven operations. Our team designs, delivers, and supports mission-critical private cloud and engineered systems solutions that power some of the world's most demanding enterprise environments. In this role, you will help transform support from a reactive function into a proactive, AI-enabled engineering capability by improving reliability, building resilient integrations, automating operational work, and preventing issues before they impact customers. 

What You'll Do 

• Lead investigation and resolution of complex production issues across applications, APIs, cloud services, integrations, data pipelines, and factory systems. 

• Perform root-cause analysis and drive permanent fixes that improve reliability at scale. 

• Design, build, and support integrations between factory environments, cloud platforms, internal systems, and third-party applications. 

• Develop automation that reduces manual effort across onboarding, diagnostics, deployments, monitoring, and support. 

• Leverage AI and LLM technologies to improve troubleshooting, incident response, knowledge management, and operational efficiency. 

• Partner across Engineering, Manufacturing, Operations, Product, and Customer Success to solve high-impact business problems. 

What Success Looks Like 

• Become a trusted escalation point for our most challenging technical issues. 

• Improve the reliability and scalability of our factory-to-cloud ecosystem. 

• Reduce recurring incidents through automation and root-cause elimination. 

• Build AI-powered capabilities that improve engineering and support productivity. 

• Help create a more proactive, intelligent, and highly automated operating model. 

What You Bring  

Required 

• 7 -10 years in software engineering, sustaining engineering, integration engineering, SRE, production engineering, or a related role. 

• Strong troubleshooting skills across cloud platforms, distributed systems, APIs, integrations, and production environments. 

• Experience with Python, JavaScript/TypeScript, Go, Java, or similar technologies. 

• Experience with databases, monitoring, logging, networking, and automation. 

• Strong communication, collaboration, and problem-solving skills. 

Preferred 

• Manufacturing, factory, IoT, edge, or operational technology experience. 

• Experience with Azure, AWS, or GCP. 

• Familiarity with MQTT, OPC UA, SCADA, MES, PLCs, or similar technologies. 

• Kubernetes, CI/CD, observability, and modern DevOps practices. 

• Experience with AI, LLMs, agents, RAG, vector databases, or AI-powered engineering tools. 

The Ideal Candidate 

You're a builder, problem solver, and relentless optimizer. You naturally look for patterns, automate repetitive work, and challenge inefficient processes. You see AI not as a buzzword, but as a powerful tool for creating smarter systems, faster decisions, and better outcomes. 
 
If you're excited about helping build the next generation of AI-driven operations supporting mission-critical private cloud and engineered systems, we'd love to hear from you. 

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#hybridcloud

Job:

Engineering

Job Level:

TCP_05"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 152,000 - 349,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.