Facilities Manager
Action Property Management
Facilities Manager
Action Property Management
HOA property management and resident services
Salary Range: 31 to 39 (Currency: USD) (Pay period: per-hour-wage)
The Facilities Manager is responsible for overseeing the maintenance, safety, appearance, and overall functionality of a premier large-scale residential community. This position provides hands-on technical leadership and supervision of the maintenance, janitorial, and porter teams to ensure community facilities, amenities, and common areas are maintained to the highest standards.
Working closely with the General Manager, the Facilities Manager develops preventive maintenance programs, oversees vendors and capital improvement projects, and ensures efficient, safe, and reliable facility operations while delivering exceptional resident service.
Facilities Operations & Maintenance
Oversee daily maintenance and repair of community buildings, amenities, equipment, and common areas.
Develop and implement preventive maintenance schedules, inspections, and procedures.
Troubleshoot and coordinate repairs involving HVAC, plumbing, electrical, mechanical, and other building systems.
Conduct routine property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.
Ensure maintenance requests and work orders are completed accurately, efficiently, and with exceptional customer service.
Team Leadership & Supervision
Directly supervise Maintenance Technicians, Porters, and Janitorial staff.
Oversee staffing schedules, work assignments, productivity, and performance.
Recruit, train, coach, and develop team members to maintain high technical and service standards.
Establish clear expectations, accountability measures, and safe work practices.
Foster a collaborative, service-oriented team environment aligned with Action's values.
Vendor & Project Management
Manage outside contractors and service providers, ensuring quality workmanship and compliance with contractual requirements.
Obtain and evaluate vendor proposals, coordinate service agreements, and monitor project timelines.
Assist with planning and execution of capital improvement and major repair projects.
Partner with the General Manager to identify long-term maintenance needs and recommend facility improvements.
Budgeting, Safety & Compliance
Assist in developing and managing maintenance and facilities budgets.
Monitor departmental expenses, inventory, supplies, and equipment.
Ensure compliance with applicable building codes, safety regulations, and company policies.
Maintain accurate maintenance records, inspection reports, and preventive maintenance documentation.
Coordinate emergency response procedures and support building safety initiatives.
Resident Service & Collaboration
Respond professionally and promptly to resident maintenance concerns.
Collaborate with the Director of Resident Experience and other department leaders to ensure community amenities and facilities meet elevated hospitality standards.
Communicate proactively with management regarding maintenance issues, project updates, and operational needs.
Support a clean, safe, welcoming, and well-maintained community environment.
5+ years of experience in facilities management, building maintenance, engineering, or a related field.
2+ years of supervisory or team leadership experience.
Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.
Experience developing preventive maintenance programs and managing work orders.
Demonstrated experience supervising maintenance personnel and outside contractors.
Experience managing maintenance budgets, vendor relationships, and facility improvement projects.
Strong troubleshooting, organizational, communication, and problem-solving skills.
Ability to respond to after-hours emergencies as needed.
Experience managing facilities at large-scale residential communities, luxury resorts, private clubs, or master-planned developments.
Experience overseeing community amenities such as pools, fitness centers, clubhouses, and recreational facilities.
Experience with capital improvement projects and long-term maintenance planning.
Familiarity with California building codes, OSHA requirements, and applicable safety regulations.
Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or relevant HVAC certifications.
Technical Expertise: Strong knowledge of building systems, maintenance operations, and troubleshooting.
Leadership & Accountability: Ability to develop, motivate, and manage a high-performing facilities team.
Preventive Maintenance: Proactive approach to identifying and addressing facility needs.
Operational Excellence: Strong planning, organization, and resource management skills.
Customer Service: Commitment to maintaining exceptional resident experiences and hospitality standards.
Problem-Solving: Ability to assess issues, prioritize repairs, and implement effective solutions.
Collaboration: Works effectively with management, employees, residents, and vendors.
HOA property management and resident services
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
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