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Action Property Management

HOA property management and resident services

Facilities Manager

Full-TimePosted on 10/15/2026
$31 - $39/hr
Senior
Sacramento, CA, USA
In Person
Facilities OperationsFacilities Management

About the job

Requirements
  • At least 5 years of experience in facilities management, building maintenance, engineering, or a related field.
  • At least 2 years of supervisory or team leadership experience.
  • Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.
  • Experience developing preventive maintenance programs and managing work orders.
  • Demonstrated experience supervising maintenance personnel and outside contractors.
  • Experience managing maintenance budgets, vendor relationships, and facility improvement projects.
  • Strong troubleshooting, organizational, communication, and problem-solving skills.
  • Ability to respond to after-hours emergencies as needed.
Responsibilities
  • Oversee daily maintenance and repair of community buildings, amenities, equipment, and common areas.
  • Develop and implement preventive maintenance schedules, inspections, and procedures.
  • Troubleshoot and coordinate repairs involving HVAC, plumbing, electrical, mechanical, and other building systems.
  • Conduct routine property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.
  • Ensure maintenance requests and work orders are completed accurately, efficiently, and with exceptional customer service.
  • Directly supervise Maintenance Technicians, Porters, and Janitorial staff.
  • Oversee staffing schedules, work assignments, productivity, and performance.
  • Recruit, train, coach, and develop team members to maintain high technical and service standards.
  • Establish clear expectations, accountability measures, and safe work practices.
  • Foster a collaborative, service-oriented team environment aligned with company values.
  • Manage outside contractors and service providers, ensuring quality workmanship and compliance with contractual requirements.
  • Obtain and evaluate vendor proposals, coordinate service agreements, and monitor project timelines.
  • Assist with planning and execution of capital improvement and major repair projects.
  • Partner with the General Manager to identify long-term maintenance needs and recommend facility improvements.
  • Assist in developing and managing maintenance and facilities budgets.
  • Monitor departmental expenses, inventory, supplies, and equipment.
  • Ensure compliance with applicable building codes, safety regulations, and company policies.
  • Maintain accurate maintenance records, inspection reports, and preventive maintenance documentation.
  • Coordinate emergency response procedures and support building safety initiatives.
  • Respond professionally and promptly to resident maintenance concerns.
  • Collaborate with the Director of Resident Experience and other department leaders to ensure community amenities and facilities meet hospitality standards.
  • Communicate proactively with management regarding maintenance issues, project updates, and operational needs.
  • Support a clean, safe, welcoming, and well-maintained community environment.
Desired Qualifications
  • Experience managing facilities at large-scale residential communities, luxury resorts, private clubs, or master-planned developments.
  • Experience overseeing community amenities such as pools, fitness centers, clubhouses, and recreational facilities.
  • Experience with capital improvement projects and long-term maintenance planning.
  • Familiarity with California building codes, OSHA requirements, and applicable safety regulations.
  • Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or relevant HVAC certifications.

About the company

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Action Property Management

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Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Irvine, California

Founded

1984

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Simplify's Take

What believers are saying

  • August 2026 BBB named Action Property Management a Torch Awards for Ethics finalist.
  • February 2026 Great Place to Work certified Action for the second straight year.
  • August 2025 brand refresh modernized Action’s website and materials for growth.

What critics are saying

  • October 2025 data-breach investigations allege unauthorized access to Action’s network and resident data.
  • June 2026 Indeed reviews criticize biased managers and inconsistent policies, hurting retention.
  • A second breach would trigger board defections across California renewals in 2026–2027.

What makes Action Property Management unique

  • Action manages Millennium Tower San Francisco’s Forbes VERIFIED luxury residences in 2026.
  • Its January 2026 Zendesk AI rollout cut first response times 81 percent.
  • Action Life supports hundreds of HOAs with association-specific resident portals and knowledge bases.

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Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • Unlimited Paid Time Off
  • Paid Vacation
  • Flexible Work Hours
  • Hybrid Work Options
  • Wellness Program
  • Mental Health Support
  • Gym Membership
  • Phone/Internet Stipend
  • Home Office Stipend
  • Conference Attendance Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
Action Property Management
Mar 1st, 2026
Action Property Management leader Carla Gatza earns Global Recognition for workplace excellence.

Action Property Management leader Carla Gatza earns Global Recognition for workplace excellence. Irvine, CA - March 2026 Carla Gatza, Senior Vice President of People & Culture at Action Property Management, has been awarded a 2026 Global Recognition Award in the leadership category, highlighting her impact on workplace culture and organizational performance. The award recognizes Gatza's disciplined leadership approach and her ability to build high-performing teams through a people-first strategy that delivers measurable results. Evaluators noted her consistent execution across leadership fundamentals, including strategy, employee engagement, and ethical decision-making. A leadership model built on results. Gatza stood out among candidates by achieving top scores across all three core evaluation areas: vision and strategy implementation, the ability to inspire and motivate, and integrity in leadership. Each category received the highest possible rating, placing her among a select group of leaders recognized for comprehensive excellence. Her leadership has translated into tangible outcomes at Action Property Management, most notably in employee retention. Under her direction, the company has achieved a manager retention rate four times higher than the industry average, a significant benchmark in an industry often challenged by burnout and turnover. Redefining workplace culture in HOA Management. Within the homeowners association industry, stability at the manager level directly impacts community experience. Gatza's approach focuses on aligning talent with purpose, ensuring team members are placed in roles where they can succeed and grow. Rather than treating company values as abstract ideals, she has embedded them into daily operations as measurable standards. This structure is reinforced through ongoing feedback, mentorship, and professional development programs that support long-term career growth. Her framework emphasizes a balance of accountability and trust, creating an environment where employees are empowered while still held to clear performance expectations. From culture to community impact. The effects of Gatza's leadership extend beyond the workplace. Strong internal culture has enabled Action Property Management to deliver more consistent, reliable service to the communities it manages. In an industry where turnover can disrupt board relationships and resident experience, this level of organizational stability provides a competitive advantage and strengthens long-term community outcomes. As one award spokesperson noted, Gatza's leadership reflects a model where individuals are "trusted to lead" and motivated to perform at their highest level. Setting a new standard. The Global Recognition Awards uses a structured evaluation model to compare candidates across industries, focusing on sustained impact rather than isolated achievements. Gatza's recognition underscores a broader shift in leadership standards, where culture, performance, and people development are increasingly seen as interconnected drivers of success. For Action Property Management, the recognition reinforces a core belief: investing in people is not a supporting strategy. It is the strategy.