Call Center Quality Assurance Specialist
Posted on 3/16/2024
INACTIVE
Welbe Health

501-1,000 employees

Comprehensive home-based healthcare services for seniors
Company Overview
WelbeHealth stands out as a comprehensive care provider for seniors, offering a wide range of services from medical and home care to social activities, often at no cost. The company's leadership team brings expertise from leading healthcare organizations, and with significant venture funding, they are well-positioned to drive meaningful innovations in senior care. The company's culture promotes diversity, empathy, and a shared purpose, creating a nurturing and dynamic work environment.
Consumer Goods

Company Stage

Series C

Total Funding

$61.2M

Founded

2015

Headquarters

Menlo Park, California

Growth & Insights
Headcount

6 month growth

13%

1 year growth

33%

2 year growth

91%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
QA & Testing
Quality Assurance
Requirements
  • High school diploma or equivalency required
  • Minimum of three (3) years of experience in Quality Assurance/Auditing required
  • Minimum of one (1) year of call center/contact center experience preferred
  • Minimum of three (3) years of experience in healthcare preferred
  • Knowledgeable with technology, especially computers, software applications, and phone systems, including experience using Microsoft Office and electronic medical records systems, preferred
Responsibilities
  • Develop structure to ensure that quality assurance audits are being conducted for all functions and staff on a regular basis, and develop routine reporting on audit performance
  • Implement systems for capturing direct participant feedback and for reporting on participant experience in working directly with the Hub
  • Conduct quality assurance audits to calibrate tools and train internal auditors on tools to ensure consistency in audits
  • Work collaboratively with Hub leadership and Hub training team to develop and update training materials to address any gaps found in quality assurance audits
  • Partner with cross-functional departments such as Quality Improvement to ensure quality assurance surveys reflect compliance and regulatory requirements
  • Conduct grievance research, trend findings, and highlight opportunities for training and system process opportunities within the Hub