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Full-Time

Retention Specialist

Posted on 6/24/2024

Vonage

Vonage

1,001-5,000 employees

Cloud communications platform for seamless collaboration

Data & Analytics

Entry, Junior, Mid

Atlanta, GA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • Sales or Customer Retention experience
  • Excellent communications; verbal and written
  • Ability to handle stressful situations and deadlines
  • Professional phone and typing skills
  • Ability to maintain poise and productivity in a fast-paced environment
  • Ability to multi-task and adapt to change
Responsibilities
  • Meet all given goals and objectives for customer save rate, stick rate, and other related metrics
  • Processes orders via inbound call handling, prepares correspondence, and fulfills needs of existing customers at risk of canceling services or order
  • Addresses complaints to increase satisfaction and secure customer saves
  • Track case tickets within a Customer Relations Management System to document resolutions for future reference
  • Consult with and research customer concerns; explain billing charges and credits
  • Provide operational and systems suggestions to management

Vonage provides a flexible cloud communications platform offering unified communications, contact centers, and programmable APIs for messaging, voice, and video, all powered by VoIP technology, enabling seamless employee communication and collaboration.

Company Stage

M&A

Total Funding

$1.1B

Headquarters

Holmdel, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

4%
INACTIVE