The candidate must have 3–5 years of related experience.
The candidate must have a high school diploma.
The candidate must have excellent oral and written communication skills.
The candidate must have strong interpersonal skills.
The candidate must be proficient with database systems and mobile applications.
The candidate must be bilingual in English and Spanish.
Responsibilities
Complete daily reviews of all patient video submissions when ingesting medications, respond as appropriate under engagement and escalation protocols, and document actions taken.
Update and maintain a database of patient-level notes daily.
Conduct data entry, data quality checks, and data reconciliation to ensure consistent documentation.
Conduct technical training with study sites to help patients use Scene Health’s mobile application and resolve technical challenges when using the web platform.
Prepare written reports and maintain records of program monitoring activities.
Collaborate with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program.
Provide management with patient feedback and recommendations for program and product improvement.
Perform other duties as assigned.
Desired Qualifications
A bachelor’s degree in a healthcare-related field or equivalent experience.
Experience in a healthcare, clinical research, or digital health setting.
Familiarity or experience with substance use or abuse and mental health care and programs, especially recovery support services and peer support approaches.
Directly Observed Therapy, peer counseling, or other community health work experience.
Openness to alternative work schedules.
About Scene Health
Scene is reimagining medication adherence with our 360° model of care, bringing the gold standard of Directly Observed Therapy into the digital age. Through personalized video coaching, engaging education, and motivational support, we connect healthcare professionals, patients, and their families to solve the $500B problem of medication nonadherence.
Through our mobile app, patients connect with pharmacists, nurses, and health coaches through quick daily video check-ins, anytime, anywhere. We make medication management engaging and supportive while helping patients overcome challenges and barriers related to social determinants of health.
Job Overview
Scene Health is on a mission to solve medication non-adherence. We’re a diverse team of designers, technologists, researchers, and public health enthusiasts committed to building high-impact technology that helps patients get better faster.
Scene provides a platform of mobile and web-based applications used in the US and abroad, which means a wide variety of work day-to-day. Our team is constantly taking on challenging and exciting problems, with the goal of making a serious impact on the lives of patients. We work with world-renowned clinicians and scientists to help patients facing significant health challenges. Our solution is offered to patients with infectious and chronic diseases such as tuberculosis, HIV, hepatitis C, opioid addiction/substance abuse, diabetes, asthma, and mental health. We partner with academic medical centers and adherence experts across the country to develop and validate our tech-enabled solution.
We are looking for a passionate and motivated Patient Engagement Specialist for Research and Clinical Trials, who will deliver Scene’s digital adherence monitoring programs for academic and commercial research partners reporting to the Associate Program Manager. You will help study participants take their first critical steps toward better health. Scene serves patients virtually with chronic and behavioral health conditions. Our clinical pilot and trial management customers and their participants value meaningful support and engagement that is delivered routinely and rapidly.
In this role, you will be involved in programs to support research studies and clinical trials to deliver asynchronous monitoring of participants’ medication adherence to investigational study drugs and novel interventions. The Patient Engagement Specialist’s role involves helping research and clinical trial study sites and their patients begin a standardized medication adherence program that will help them track their progress, and establishing a responsive routine of documenting participant medication adherence. Starting and finishing strong in the monitoring program is paramount to study success.
You will also be involved in clinical programs monitoring patients’ adherence to prescription medications as a part of routine care. These programs can include populations with substance use disorders, chronic illnesses and mental health conditions. We take an engaging approach to motivate patients toward lasting change for healthy outcomes.
We are a distributed team with collaborations all over the country, so this is a remote position. If you’re an empathetic and passionate individual who loves interacting with patients and clients, wants to help others, and cares about impacting the community, we’d love to hear from you!
Responsibilities
Completes daily reviews of all patient video submissions when ingesting medications, and responds as appropriate per engagement and escalation protocols, and documents actions taken
Updates and maintains a database of patient-level notes daily
Conducts data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
Conducts technical training with study sites to help patients use Scene Health’s mobile application and to resolve technical challenges when using the web platform
Prepares written reports and maintains records of program monitoring activities
Works collaboratively with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program
Provides management with patient feedback and/or recommendations for program and product improvement
Other duties as assigned
Required Qualifications:
3-5 years of related experience
High school diploma
Excellent oral and written communication skills
Strong interpersonal skills
Proficiency with database systems and mobile applications
Bilingual in English and Spanish
Preferred Qualifications:
Bachelor’s degree in a healthcare related field or equivalent experience
Experience in a healthcare, clinical research, or a digital health setting
Familiarity or experience with substance use/abuse and mental health care and programs, especially recovery support services and peer support approaches
Directly Observed Therapy, peer counseling, or other community health work experience
Open to alternative work schedules
Note: Interested candidates should be prepared to provide references as a part of the interview process.
**We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.