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Veolia

Water, waste, and energy services provider

Marketing Leader

Customer SuccessConfirmed live in the last 24 hours
Full-timePalmira, Valle del Cauca, ColombiaCOP2.6M

About the Job

Requirements

  • A technical or technological qualification in Administration, Commercial Management, or a related field.
  • At least 2 years of experience in related roles, including supervising field teams, sales and customer-retention processes, customer service, and monitoring home visits.
  • Experience in public utility companies is preferred.
  • Must have a personal motorcycle.
  • Must have a valid driver's license.
  • The motorcycle must have current documentation and no outstanding fines.
  • Must be available for field work and travel across different sectors.
  • Leadership, organization, communication, and follow-up skills.

Responsibilities

  • Coordinate, schedule, and monitor field visits, customer-loyalty activities, retention activities, and responses to user requests.
  • Provide the commercial field team with daily routes and schedules for visits to verify, retain, and build loyalty among users.
  • Coordinate and monitor visits related to contract terminations, legal actions, appeals, petitions, complaints, and claims.
  • Schedule home visits offering users substantial advantages.
  • Verify daily the information recorded on customer-loyalty forms and whether established targets are met.
  • Coordinate logistics for customer-loyalty activities, including tents, community circles, and community beautification events.
  • Share daily safety briefings with the commercial field team.
  • Collect information about customers in areas susceptible to competitor activity.
  • Report issues related to billing, new users, and changes in service use.
  • Manage departmental files and documentation in accordance with established policies.
  • Support documentation and follow-up for corrective, preventive, and improvement actions.
  • Support the Social Management department's community activities when requested and authorized.
  • Ensure forms are completed correctly and documents and records are controlled.
  • Conduct additional verifications when users submit appeals or when information for a user request, petition, complaint, or claim must be supplemented.
  • Adjust work plans in response to contingency situations.
  • Implement preventive actions to meet deadlines for verification, summons, and notification.
  • Participate in the organization's emergency and contingency plans.
  • Follow instructions from the immediate supervisor and established company procedures.

Desired Qualifications

  • Experience in public utility companies.

About the Company

Veolia

Water, waste, and energy services provider

Generating company summary.

Company size
10,001+
Company stage
IPO
Headquarters
Aubervilliers, France
Founded
1853

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