Vended Ancillary Applications Analyst 2
$90k - $114k/yr
Junior, Mid
Bachelor's
United States
In Person
IT OperationsEnterprise Applications
About the job
Requirements
- A high school diploma or GED is required.
- One to three years of related work experience is required.
- One to three years of experience implementing and supporting electronic health record and/or integrated ancillary systems is required.
- Familiarity with Windows desktop and server operating systems, services, and remote connectivity tools is required.
- Experience with computer systems, including Microsoft online and Office applications, is required.
- Proficiency with vendor-supported healthcare systems and applications is required.
- The ability to make decisions guided by general instructions and practices, including recommendations for moderately complex problems, is required.
- The ability to analyze varied problems, follow procedures, set priorities, organize work, and seek assistance for difficult or unpredictable situations is required.
- The ability to comprehend and converse in English is required to communicate effectively with medical center staff, patients, families, and external customers.
- The ability to work collaboratively in small teams is required.
- The ability to provide professional, service-oriented customer service using active listening and problem-solving skills is required.
- The ability to remain calm in stressful situations, adapt to daily changes, use independent judgment, and manage priorities is required.
Responsibilities
- Assist with the design, development, system configuration, implementation, continuous improvement, and support of organizational information systems.
- Work with multiple teams and key customers to ensure appropriate development and implementation of application functionality.
- Deliver high-quality work within established timeframes while participating in several small- and medium-scale projects.
- Work with the user community to understand business requirements and facilitate communication within Information Systems and with vendors regarding solutions.
- Remain current on vendor offerings and changing technologies.
- Complete assigned projects and meet deadlines with moderate supervision from the team leader and/or manager.
- Facilitate project activities to ensure milestones and deadlines are met.
- Manage and track project milestone schedules and deliverables, and report project status.
- Assist other team members and the Information Systems department when needed.
- Act as a liaison between Information Technology, customers, and vendors.
- Participate in meetings with operational areas using the software application.
- Prepare and maintain analysis, design, programming, standard procedure, and user guide documentation.
- Provide on-call and after-hours support as required.
- Mentor junior colleagues in developing application knowledge.
Desired Qualifications
- A bachelor's degree is preferred.
- Proficiency in using the Microsoft suite of products.
- Familiarity with Smartsheet.
- The ability to communicate effectively with clinical, business, and technical resources and all levels of leadership across the organization.
- Experience with health systems vendor management, including support initiation, troubleshooting, and accountability for issue resolution.
- Experience with proactive lifecycle management of operating system, database, and desktop compliance to meet support agreements.
- A process and workflow improvement mindset with adaptability to cross-Information Systems policies and processes.
- Flexibility to address issues during standard or outside normal business hours while maintaining a balanced total work week.
About the company
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
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Simplify's Take
What believers are saying
- BILH posted a $93 million operating gain in 2025 after four loss-making years.
- First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
- Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.
What critics are saying
- Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
- Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
- 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.
What makes Beth Israel Lahey Health unique
- BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
- BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
- BILH is shifting 64% of care outside Boston and Burlington, deepening local access.
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Benefits
- Mental Health Support