JP Morgan Chase

Runs a consumer bank and an investment bank

Retail Fraud Specialist 2

Financial Crime & AMLPosted on Nov 10

Full-timeColumbus, OH, USANo salary listedIn-person

About the Job

Requirements

Communication, information-gathering, and decision-making skills.
At least 2 years of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
Ability to work efficiently in fast-paced, dynamic, results-driven environments.
Ability to solve problems and present and explain solutions effectively.
Ability to learn products and systems quickly, seek feedback, and use it to improve performance and achieve goals.
Computer literacy, including experience using technology to solve problems and communicate professionally.
High school diploma or GED.

Responsibilities

Conduct research for approximately 80% of the role and handle phone interactions for approximately 20%, providing support for financial products.
Use customer service expertise to interpret customer needs and deliver ongoing insights.
Navigate multiple computer systems efficiently.
Follow regulatory and departmental practices and procedures.
Take ownership of customer interactions, treating customers with respect and responding with empathy.
Refer non-standard issues to a supervisor.
Attend scheduled training, which may take place outside regularly scheduled work hours.

Desired Qualifications

Develop the ability to use data to understand issues and opportunities.
Develop skills in using artificial intelligence technology for automation and prompt writing.

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

Primarily off the phones role that requires 80% research and 20% phones, delivering comprehensive support for financial products
Utilizes customer service expertise to interpret needs and deliver continuous insights
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
Excels both independently and collaboratively, driving team success and achieving goals
Follows all regulatory and departmental practices and procedures diligently
Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

Communication, information gathering, and decision-making skills
Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
Ability to manage complex customer interactions using empathy, composure, and sound judgment
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
Ability to solve problems and effectively present and explain solutions
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
High school diploma or GED required

Preferred qualifications, capabilities, and skills

Developing ability to use data to understand issues and opportunities
Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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