Wealth Management-Bengaluru-Digital Operations - UK Fulfilment, Specialist:

We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services? 

OUR IMPACT 

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our UK Deposits function in Bengaluru. 

Job Summary & Responsibilities

• Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring
• Ensures all accounts in assigned lists are managed accurately and within agreed service levels. 
• Documents all service efforts for each assigned account in accordance with established procedures and compliance policies
• Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers
• Recognizes that quality is measured through case auditing
• Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
• Completes ongoing Compliance and remedial training as scheduled
• Understands Operational Risks
• Pro-actively identifies any new issues or risks
• Participates in projects to drive operational excellence
• Works collaboratively within the team and in accordance with the One GS culture. 

Skills

• Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Good interpersonal and negotiation skills 
• Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
• Good problem-solving skills
• Adaptable, high-energy levels and desire to help others
• Good team player
• Good analytical and problem-solving skills with a view to support changes to processes

Basic Qualifications

• Graduate
• 1 – 3.5 years of relevant experience in administrative roles preferably in retail banking 
• Experience in delivery of customer service

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.