Employee Health & Benefits Senior Client Manager
About the job
- A bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.
- Five to seven years of work-related experience with demonstrated proficiency in multiple disciplines or processes related to the position.
- Excellent presentation, written, communication, and customer service skills.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to learn agency management and imaging systems.
- A Life and Health resident agents license is required.
- Present in-depth financial renewal analyses, including renewal underwriting workups, plan value analyses, contribution strategy analyses, self-funded analyses, and aggregate reports.
- Participate in sales presentations and represent and discuss the Client Manager role.
- Participate in industry events, including carrier functions and BAN events, to continue professional development within the industry.
- Prepare and present quarterly reports, including year-end wrap-ups, quarterly stewardships, and monthly reports.
- Prepare and present strategic assessments for prospective and existing clients.
- Prepare and send requests for proposals.
- Conduct renewal analysis, including renewal negotiations, brainstorming for creative solutions, and developing funding and contribution strategies.
- Use available technology platforms for enrollment and plan communication.
- Lead new or renewal product and vendor implementations.
- Lead open enrollment meetings.
- Develop communication materials with the Creative department.
- Assist with Affordable Care Act reporting activities, including vendor solicitation and implementation and calculating fees for PCORI and TRF.
- Assist with benefits administration vendor selection and implementation.
- Previous experience working with small groups.
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
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Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
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