Director of Patient Care Services
St. Charles Health System
Director of Patient Care Services
St. Charles Health System
Regional health system operating four hospitals
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Director of Patient Care Services
REPORTS TO POSITION: Chief Nursing Officer, Critical Access Hospitals
DEPARTMENT: Patient Care Support
DATE LAST REVIEWED: July 2024
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Patient Care Services Department provides exceptional care to patients through a team of highly skilled and compassionate healthcare professionals. The department encompasses a wide range of services, including acute care, emergency care, pediatrics, and specialized nursing services. Our mission is to deliver patient-centered care that meets the highest standards of safety, quality, and efficiency.
POSITION OVERVIEW: The Director of Patient Care Services at St. Charles Health System works at the direction of the Chief Nursing Officer to support operations and extend executive oversight. The Director of Patient Care Services is responsible for leading and managing the overall operations of patient care services within the healthcare facility. The Director works closely with other departments to ensure seamless patient care and support the organization’s mission and goals. This position provides strategic and operational leadership in the organization as assigned and has specific management authority responsibility for assigned campus services and/or departments. The Director provides business and operational planning, financial management, physician relationships and partnerships related to the achievement of campus and system strategic goals. This position directly manages assigned caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Plans, organizes, coordinates, and directs department functions and activities to ensure services are provided in accordance with the established St. Charles Health System standards, regulatory and legal requirements. Ensures the continuity of care is maintained during all shifts of the department.
Provides leadership and management to assigned department(s) and effectively oversees the internal operations of these departments in the organization.
Maintains optimal quality, customer service, and regulatory compliance in partnership with the trauma program to meet requirements for state of Oregon trauma licensure.
Acts as the campus liaison to other hospital departments and outside entities.
Works directly with the Medical Director(s) and Chief Medical Officer.
Role models two-way communication of the St. Charles Health System mission, vision, values, and strategic plan for the department (staff meetings, rounds, etc.).
Leads and oversees project work within St. Charles – to include financial, clinical and operational performance improvement, revenue enhancement and cost reduction, budget and strategic financial plan development and variance analysis, productivity analysis, and business development support.
Collaborates with executives and project teams throughout St. Charles Health System to develop and facilitate monitoring of key performance indicators and detailed financial and clinical data to improve patient care and financial performance.
Coordinates with Directors/Managers to continuously assess and improve campus operational performance and maintain appropriate quality control programs. Monitors services for performance compliance and develops strategies for corrections.
Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain high performance teams that meet organizational and department goals. Ensures necessary staffing is provided for all shifts of operation of the department by monitoring, evaluating, and modifying staffing patterns utilizing national staffing guidelines and departmental staffing plan.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and maintains a safe environment for caregivers, patients and guests.
Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Manages operations within the budget. Provides productivity oversight and review. Analyzes costs, productivity, trends, and patient levels for inpatient and outpatient programs. Works with leadership to achieve productivity standards.
Assists in the development of leadership and caregivers through effective advising, coaching, facilitating, and mentoring.
Implements relationship strategies for physicians, patient populations and caregivers. Provides and oversees the team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.
Facilitates the development and implementation of policies, work instructions, and standards that guide and support the
provision of services, maintaining compliance with pertinent laws and regulations.
Provides leadership in the quality improvement initiatives as assigned. Establishes and assures maintenance of quality and efficiency standards.
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean methodology.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.
Supports the vision, mission and values of the organization in all respects.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: Graduate of an accredited school of nursing. MSN or Masters degree in related field. If Masters degree is not in nursing, must have Bachelors in nursing. Enrollment and completion of a Masters program within two (2) years of hire may be considered with the approval of the CNO.
Preferred: Masters degree in nursing.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Current Oregon RN license.
Valid Oregon driver's license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health Systems worksites.
AHA Basic Life Support for Healthcare Provider certification
Preferred: N/A
EXPERIENCE:
Required: Minimum seven (7) years of related nursing experience to include a minimum of two (2) years nursing management experience.
Preferred: Three to five (3-5) years experience with the management of multiple hospital departments.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, keyboard operation.
Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 11-50 pounds.
Exposure to Elemental Factors
Occasionally (25%): Chemical solution for Laboratory Caregivers.
Rarely (10%): Wet/slippery area.
Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
YesJob Family:
DIRECTORScheduled Days of the Week:
Monday-FridayShift Start & End Time:
8-5 pmRegional health system operating four hospitals
St. Charles Health System operates four hospitals and employs over 220 medical providers to deliver medical care in Central Oregon. It offers a full range of health services—from routine treatments to specialized care—through its hospitals and clinics. Patients receive care across inpatient stays, outpatient procedures, and community health programs managed by the system. Revenue comes from charging for patient care services, and the organization funds ongoing operations plus capital projects to expand and upgrade facilities. Its edge over competitors comes from being the largest regional health care system in Central Oregon with an integrated network of hospitals and clinicians, enabling coordinated care across multiple sites. The goal is to improve community health and work toward America’s healthiest community by expanding access to care and partnering with local organizations.
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