IT Operations Associate

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.

About the Position

Foursquare is looking for an IT Operations Associate to join our team in our New York office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

We’re looking for a motivated and eager-to-learn IT Operations Associate to join the IT Operations team in! An ideal candidate is someone ready to take ownership of IT support tasks and level up their skills quickly. You’ll be the go-to person for conference room and A/V support, MacOS troubleshooting, and general IT requests.

In this role, you'll

• Conference Room & A/V Support - Design and maintain standard A/V setups; provide support for Google Meet and Zoom.

• MacOS & Hardware Management - Standardize MacOS environment via MDM, enforce security policies, and manage device lifecycle (deployment & retrieval).

• Google Workspace Administration - Architect and manage Google Workspace, including security, user access, and GAM command-line tools.

• IT Workflow & Tools - Support Jira/Confluence usage, analyze ticket trends, and help improve IT workflows and processes.

• Support Standards - Define and enforce IT ticket SLAs, including VIP/executive support protocols.

• Documentation & Process Development - Build and maintain IT knowledge base; develop and implement new IT policies and processes.

What you’ll need

• Two or more years of Hands-on experience with IT support with demonstrated independence
• Experience with troubleshooting Google Meet, A/V equipment and Zoom
• MacOS troubleshooting proficiency and a continual desire to learn more, including desire to evaluate new technologies and provide recommendations for company implementation
• Strong customer service mindset - quick response times with attention to accuracy
• Motivated to learn - especially when it comes to Jira/Confluence and Google Workspace tools
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• Flexible PTO – take the time you need to rest and recharge
• Comprehensive healthcare – industry-competitive medical, dental, vision, and life insurance
• 401(k) with company match – invest in your future with support from Foursquare
• Family planning support – access fertility and family-building programs through Carrot
• Growth Investment Program – funding and resources to support your personal and professional development
• Tech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothly
• Hybrid work schedule – in-person collaboration on Tues/Wed/Thurs for hybrid roles (remote roles excluded)

At Foursquare, we’re committed to offering competitive pay and benefits that reflect market standards and the unique strengths each candidate brings. Actual compensation is based on a variety of factors, including skills, experience, and office location. We also regularly review our compensation practices to ensure fairness, equity, and alignment with evolving market trends.

The estimated annual total cash compensation range for this role is $75,000-$95,000. While final offers may vary slightly based on individual qualifications, we aim to stay within this published range to support pay equity and transparency across the organization.

Salary is just one part of our total compensation package, which also includes restricted stock units, comprehensive health insurance options, and a wide range of benefits.

Things to Know

Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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