Full-Time
Senior Director of Product Management
AI ML Solutions
Updated on 9/14/2024
Ushur
201-500 employees
Automates customer service tasks efficiently
Compensation Overview
$190k - $250kAnnually
Mid, Senior
Santa Clara, CA, USA
- Minimum of 4-6 years of Product Management experience
- Experience successfully defining, building and shipping enterprise-grade AI/ML and GenAI products, with specific expertise in Intelligent Document Automation (IDA) - a must have.
- Experience with solving operational, customer service or process improvement challenges through software
- Experience working with automation, conversational AI or RPA solutions
- Prior experience working on a SaaS cloud product
- Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
- Have proven experience translating vision into an actionable product
- Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
- Able to make data-driven decisions and recommendations
- Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
- Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
- Understanding of the broad SaaS and PaaS landscape, product marketing and go-to-market strategies are a plus
- An understanding of the insurance and/or financial services verticals are a huge plus
- Work with Product leadership to define product requirements for new AI and GenAI features and products for our Enterprise customers
- Lead a POD of world-class developers, UX designers and architects to deliver on your products
- Understand market landscape and review competition to bring business insight to the team
- Partner with your peer engineering and design teams to deliver best-in-class products on time
- Collaborate with marketing and sales on field enablement and go-to-market activities
- Evangelize the product and strategy to customers, partners and internal stakeholders
- Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
- Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the steps from initial inquiry to service completion. This automation reduces the need for human involvement, making processes faster and more efficient, which in turn improves customer satisfaction as shown by increased Net Promoter Scores. Unlike many competitors, Ushur offers a no-code solution, enabling clients to implement changes quickly without needing technical expertise. The company's goal is to provide a flexible and effective platform that helps businesses streamline their customer service operations and achieve better results.
Company Stage
Series C
Total Funding
$89.5M
Headquarters
Santa Clara, California
Founded
N/A
6 month growth
↑ 12%1 year growth
↑ 20%2 year growth
↑ 33%
Simplify's Take
What believers are saying
- Ushur's recognition as a Star Performer by Everest Group highlights its strong market position and innovative capabilities in Conversational AI.
- The launch of AI-powered solutions for health plans and TPAs showcases Ushur's potential to revolutionize complex industries like healthcare.
- Partnerships with companies like Five9 and the integration of Yellowbrick Cloud Data Warehouse indicate robust growth and expansion opportunities.
What critics are saying
- The competitive landscape in AI-powered automation is intense, with numerous players vying for market share, which could impact Ushur's growth.
- Rapid expansion and the introduction of new products may strain resources and lead to potential operational challenges.
What makes Ushur unique
- Ushur's focus on Customer Experience Automation (CXA) sets it apart by specifically targeting the automation of customer service tasks, unlike broader automation platforms.
- Their no-code solution allows clients to rapidly prototype and automate customer journeys without needing to write any code, making it highly accessible and user-friendly.
- Ushur's AI-powered tools, such as those for care navigation and KYC processes, demonstrate a strong commitment to industry-specific solutions, enhancing their appeal to sectors like healthcare and finance.