Peterson Technologies

Builds data systems for intelligence agencies

Watch Officer/Systems Administrator

System Administration +1Confirmed live in the last 24 hours

Full-timeAnnapolis Junction, MD, USA$120k - $150kIn-person

About the Job

Requirements

A bachelor's degree in a technical field is required; five additional years of experience in a Systems Administrator or Watch Desk position may substitute for the degree.
At least three years of experience as a Systems Administrator or Watch Desk Analyst.
At least two years of experience administering Microsoft Windows operating systems and applying industry best practices.
At least one year of experience providing Tier 1 help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Ability and willingness to work under the technical direction of senior staff.
Experience working under varying levels of urgency and meeting deadlines.
Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients.
Experience providing escalation support and communicating status to agency management and internal customers.
Experience gathering requirements based on user feedback and feature requests.
Must meet eligibility requirements for access to classified information and have TS/SCI clearance with polygraph.
Must be willing to work the Panama shift.

Responsibilities

Support a dynamic operational environment and interact with multiple levels of agency organizations.
Support current infrastructure by checking for system vulnerabilities and managing data-flow and watch-desk projects.
Provide request management support, including account creation, removal, transfer, grouping, and password management, as well as storage allocation, locality, recovery, backup, and restoration.
Support Windows operating systems by installing and loading operating-system software, troubleshooting, maintaining integrity, configuring network components, and implementing enhancements to improve reliability and performance.
Provide detailed documentation.

Desired Qualifications

Previous Watch Desk Support experience.
Information Assurance Technical (IAT) certification.

POSITION SUMMARY:

System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation.

For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience.

REQUIRED QUALIFICATIONS:

a) Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree
b) Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst
c) Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices.
d) Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
e) Past proven ability and willingness to work under the technical direction of senior staff.
f) Experience performing under various levels of urgency and ability to meet deadlines.
g) Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients
h) Experience providing support for the escalation and communication of status to agency management and internal customers
i) Experience gathering requirements based on feedback and feature requests of users.

Requirements:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Must be willing to work Panama Shift

DESIRED QUALIFICATIONS:

Previous Watch Desk Support experience
Information Assurance Technical (IAT) Certification

Salary range = $120,000 - $150,000, depending on education, certification and experience.

Peterson Technologies provides for an excellent benefit package to include generous PTO, healthcare, STD, LTD, Life Insurance, 401k contribution and Tuition and Training reimbursement.
Salary range depending on experience

Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.
Please send your request to HR at [email protected] or call.

About the Company

Peterson Technologies

Builds data systems for intelligence agencies

Peterson Technologies builds custom software and information systems for intelligence agencies that need to turn large volumes of data into usable information. Its engineers design, integrate and deploy systems around each customer's mission, then maintain the software and infrastructure through ongoing support. The firm also develops analytical tools for finding patterns in structured and unstructured data, with decision support that includes language processing, speech translation and image recognition. Customers hire the firm for engineering projects and continuing technical support across the systems lifecycle. Founded in 2001, Peterson Technologies is headquartered in Elkridge, Maryland.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Elkridge, MD
Founded: 2001

Recently Posted Jobs

Explore more opportunities at Peterson Technologies

See more jobs