Davies North America

Global insurance professional services and tech

Subsidence Building Technician

Claims AdjudicationUpdated on Nov 13

Full-timeRemote in UKNo salary listedRemote

About the Job

Requirements

Previous subsidence or buildings insurance claims experience, extensive trade experience of at least five years, or experience as a graduate building surveyor.
Demonstrated communication and organisation skills.
Ability to provide a high standard of customer service.
Computer literacy and excellent verbal and written communication skills; minimum GCSE English grade C or equivalent.
Ability to work in a fast-paced, target-driven environment.
Positive, flexible, adaptive, self-motivated approach and ability to work as part of a team.
Attention to detail and ability to assess and resolve problems and find solutions.
Some knowledge and understanding of subsidence in relation to insurance claims.
Some knowledge or experience of managing technical building claims.
Some knowledge and understanding of claims handling.
Excellent telephone skills.
Experience and understanding of customer service.
Ability to organise own workload.

Responsibilities

Manage subsidence claims, focusing on the mitigation or repair phase, proactively progressing each phase toward an effective and efficient outcome.
Communicate with customers, contractors, and insurer clients by telephone, email, and in writing.
Produce technical reports to meet service-level agreements.
Manage daily tasks.
Manage third-party companies carrying out vegetation removal and drain repairs to mitigate subsidence damage.
Update and create building repair scopes using the in-house schedule of rates.
Assess contractor estimates.
Negotiate cash settlements for repairs with policyholders.
Manage panel contractors and control repair schedules and costs.
Settle claims under delegated authority.
Maintain a high level of personal competence and adhere to company systems and procedures.
Update claim information in the relevant claims IT system.
Promote the principle of Treating Customers Fairly.
Respond to requests and tasks set by senior team members.
Undertake other tasks reasonably assigned from time to time.

We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.

Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:

Communicating with customers, contractors and insurer clients over the telephone, email and in writing
Production of technical reports, to meet SLA’s
Management of daily tasks
Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
Updating and creating building repair scopes using our in-house schedule of rates
Assessing contractor estimates
Negotiating cash settlements for repairs with policyholders
Managing panel contractors, controlling repair schedules and costs
Settling claims under delegated authority
Maintain a high level of personal competence
Adhere to Company systems and procedures
Updating the claim information relevant claims IT system
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Senior members of the team.
Undertake any other tasks that are reasonably assigned to you from time to time

Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
Demonstrate great communication and organisation skills
Ability to demonstrate a high standard of customer service
Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
Ability to thrive in a fast-paced target driven environment
Positive attitude and be a flexible, adaptive, self-motivated team player
Attention to detail and ability to assess and resolve problems and find solutions
Some knowledge and understanding of Subsidence in relation to insurance claims
Some knowledge or experience of managing technical building claims
Some knowledge and understanding of Claims Handling
Excellent telephone skills
Experience and Understanding of Customer Service
Excellent computer literacy
Articulation and good communication skills
The ability to organise own workload

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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