Operations Manager

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a GUCCI Operations Manager, you will be responsible for leading the store operations team and/or the processes. In this role, you will ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and prioritize providing our clients with exceptional service by supporting the selling process as needed.

You will lead in the day-to-day operations management and as a store leader and partner along with the Store Director, you are expected to be proficient in all aspects of the business.

Key Accountabilities

Expectations

• Drive, direct, and develop operational excellence across all aspects of the store;
• Assess and evaluate operations with a commercial mindset and propose strategic improvements;
• Training new hires and existing staff on all operating policies and procedures;
• Coach and develop direct reports in areas of operations, customer service and sales support;

• Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed.

Leadership

• Serving as a leader to the store team, partner with Store Director and Associate Store Director to execute all operational and service standards set forth by Gucci;
• Responsible for creating a positive and united work environment amongst all staff;
• Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store.

Operations

• Provide overall support with the shipping and receiving process, report any issues to Store Director and take the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director;
• Assist management to identify problems in operational processes and resolve them in a timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store.

Key Requirements

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role;
• Bachelor’s Degree is preferred;
• Excellent written and communication skills;
• Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Excellent organizational skills;
• Experienced with technology to utilize internal retail systems and shipping software programs;

• Assist in the training of new Team Manager - Operations in other locations and support teams;
• Travel and assist in store openings, closures, and remodels within the region and surrounding markets.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type

Regular

Start Date

2025-12-31

Schedule

Full time

Organization

Gucci America Inc.