Information Clerk 1

Job Title

Information Clerk I - C

Pay Rate Min to Mid Range

$17.55 - $20.18

Time Type

Full time

Summary

Under direct supervision, is responsible for answering Tax Office questions from the general public; updates mailing addresses; mails forms and tax receipts; forwards returned mail, files change of address cards and undeliverable tax statements; prepares estimated tax calculations; researches requests; notifies customers of process delays or denials; routes specialized license plates; and performs related duties as required.

Description

Duties and Responsibilities:

• Answers routine questions over the telephone concerning auto, property tax and other Tax Office related inquiries

• Updates mailing addresses into computer and verifies information with government agencies such as Bexar Appraisal District

• Types forms and tax receipts and mails to requesting individuals

• Files change of address cards and undeliverable tax statements

• Prepares estimated calculations pertaining to auto and property tax

• Researches requests such as ownership of property

• Notifies customers by mail or phone of delays or denials

• Routes specialized license plates to appropriate Tax Office substation

• May assist with re-calculating refunds to determine accuracy

• Performs other duties as required

Minimum Qualifications:

• High School or General Education Development (GED) certificate, and one (1) year office experience; or an equivalent combination of education and experience

• Knowledge of basic office procedures; knowledge of basic telephone etiquette

• Skill in communicating with diverse groups of individuals utilizing tact and diplomacy

• Ability to operate a personal computer, typewriter, 10-key adding machine, telephone and basic office equipment; ability to accurately enter data and file information; ability to understand and follow instructions; ability to perform basic mathematical calculations; ability to establish and maintain effective working relationships with co-workers, other County employees, outside organizations and the general public

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Must be able to maintain an effective attendance record/pattern

• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

• Working conditions are inside an office environment

• Physical requirements include lifting/carrying 10-20 lbs. occasionally

• Occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment. Frequently communicates with others; must be able to exchange accurate information

• Positions self to perform essential functions

• Subject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.