Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

As an Operational Excellence Quality Engineer here at The Farmer’s Dog, you will play a crucial role in ensuring the highest level of quality standards for our human grade pet food products and customer experience. You will be accountable for developing and implementing quality assurance processes, conducting audits and inspections, and driving continuous improvement initiatives. Your expertise and attention to detail will be instrumental in maintaining our reputation for excellence.

You will report directly to our Head of FSQR and you’ll work out of our New York City location on an Onsite work schedule.

In this role, you will impact the overall quality and reliability of our products and services, ensuring that they meet or exceed customer expectations and regulatory requirements.

At The Farmer’s Dog, our people play a critical role in developing and assisting our employees to help them perform at their best and drive change across the company. 

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You’ll Make An Impact

• Lead the FMECA (Failure Modes Effect Criticality Analysis) process.
• Conduct thorough CAPA and RCA investigations for product and process compliance.
• Assist in the investigation, root cause analysis, planning, and execution of activities within the CAPA system.
• Partner with existing CoMans to troubleshoot and  resolve non-conformance issues.
• Collaborate with internal Operations and R&D stakeholders to ensure product specifications, analytical procedures, and sampling programs meet system capability and key consumer requirements.
• Organize reporting data to produce an overhaul scorecard of quarterly metrics for presentations to Sr. Leadership.
• Implement, evaluate, and iterate technical quality assurance protocols/methods.
• Ensure activities and items are in compliance with The Farmer’s Dog quality assurance standards, applicable government regulations, and customers’ requirements.
• Proactively manage new processing and packaging systems to ensure an effective product safety and sanitary design.

We’re Excited About You Because

• You have 5+ years of experience.
• You are using quality engineering principles to collect, analyze and interpret in-process and analytical data to make quality evaluations, recommend actions for improvement, or assuring resolutions.
• You’re analyzing data and performance metrics to identify trends, patterns, or areas for improvement in manufacturing processes.

You are staying informed about industry developments, technological advancements, and regulatory changes.

• You’re able to partner cross-functionally to assist in driving quality and process improvements, business system enhancements and process standardization.
• You’re identifying and implementing training materials or programs on Quality and Continuous Improvement Tools, Systems, and Processes.
• You thrive in a fast-paced ambiguous environment, are naturally curious and a proactive self-starter who is constantly on the lookout for new solutions.
• You’re an excellent problem-solver and can prioritize tasks effectively with strong attention to detail.
• You’re detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously
• You’re a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• You love dogs.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $150,000 - $165,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer’s Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].