Senior Technical Writer

Description

Are you passionate about making complex technology accessible and empowering developers to build with confidence? We are looking for a Senior Technical Writer who thrives on turning intricate technical concepts into clear, usable documentation that customers rely on every day. In this role, you will own the content strategy and documentation for a complex technology product, collaborating closely with engineers, product managers, and designers to deliver documentation that shapes how customers experience our products. You will bring deep technical curiosity, a talent for information design, and a proactive approach to improving both content quality and team processes. If you are energized by solving hard problems through great writing and want your work to have a direct impact on customer success at Amazon scale, we want to hear from you.

Key job responsibilities
- Develop, negotiate, and drive content strategy in alignment with engineering product strategy, creating plans that span the entire documentation lifecycle including risk assessment and communications.
- Author and deliver high-quality technical documentation and code samples for complex technology products, ensuring accuracy, usability, and adherence to established style guides and coding standards.
- Collaborate across teams with engineers, product managers, designers, and stakeholders to identify opportunities and problems with API design, customer experience, and user experience, and advocate for product improvements.
- Evaluate and integrate generative AI tools into documentation workflows to improve content quality, accelerate production, and augment team productivity while applying responsible AI practices.
- Drive measurement and analysis of content effectiveness using customer feedback and content metrics, and implement process improvements that increase operational efficiency and documentation quality.

A day in the life
You might start the morning reviewing a design document for an upcoming feature, providing technical feedback that shapes the customer experience before a single line of code is written. By midday, you could be collaborating with engineers to clarify system behaviors and drafting documentation that helps customers navigate a complex workflow. In the afternoon, you may analyze content performance data to prioritize updates, mentor a fellow writer on information architecture, or evaluate a new AI tool that could streamline your team's publishing process.

About the team
Our team is dedicated to creating technical content that empowers customers to succeed with Amazon's technology products. We value collaboration, continuous improvement, and a genuine commitment to the customer experience. As we look ahead, we are investing in scalable content solutions and AI-augmented workflows that will redefine how technical documentation is created and consumed. You will join a group of thoughtful, curious writers who take pride in their craft and actively contribute to each other's growth.

Basic Qualifications

- 5+ years of technical writing in a relevant field experience
- Bachelor's degree in Computer Science, English, Technical Writing, or a related field
- Experience in technical writing in a relevant field
- Experience using and following a style guide
- Experience using content publishing tools to write, format, manage, and publish technical content on the web
- Experience with XML-based publishing systems

Preferred Qualifications

- Experience designing, planning, and delivering content projects
- Experience with cloud services
- Experience working with Agile project management methodologies
- Experience working with Git or an equivalent distributed version control system
- Experience working with XML, reStructuredText, or Markdown-based documentation systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.