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SOCOTEC Global

Global TIC testing, inspection, certification

Key Account Customer Relations Representative

Account ManagementConfirmed live in the last 24 hours
Full-timeGuyancourt, France€28k - €33k /yrIn-person

About the Job

Requirements

  • A minimum Bac+2 qualification, such as a BTS Assistant de gestion.
  • Professional experience in similar functions.
  • Autonomy, organization, and the ability to prioritize.
  • The ability to work independently and effectively as part of a team, with an interest in human relations and customer relations.

Responsibilities

  • Open, close, archive, and update administrative records.
  • Enter information into the internal ATLAS software and obtain and record any missing information.
  • Update data through outbound customer calls or other means, and manage changes reported by planners or other contacts while verifying that each change is appropriate.
  • Prepare quotations.
  • Monitor customers, conduct regular check-ins, create intervention schedules, and follow up on and process customer complaints.
  • Perform billing and manage straightforward disputes and other unpaid invoices.

About the Company

SOCOTEC Global

Global TIC testing, inspection, certification

SOCOTEC Global provides Testing, Inspection, and Certification (TIC) services for the construction and built environment. Its work spans technical inspection, risk management, safety compliance, and quality assurance across projects and facilities. The company achieves this through field inspections, laboratory testing, and certification processes conducted by experts, with a global network that supports projects from design through operation. Compared with competitors, SOCOTEC differentiates itself through a long history of sector specialization, a proven track record of strategic acquisitions that expanded its geographic reach (France, Europe, the United Kingdom, and the United States) and its scale (revenue over €1.6 billion after recent acquisitions like Ninyo & Moore), and a focus on integrating services to cover the full TIC value chain. Its goal is to be a leading, globally trusted TIC partner for risk management, compliance, and performance improvement in the built environment.

Company size
5,001-10,000
Company stage
Private
Total funding
$594M
Headquarters
Guyancourt, France
Founded
1953

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