Full-Time
Collections Manager
Posted on 3/22/2024
End-to-end platform for global trade management
Mid, Senior
Dallas, TX, USA
- 5+ years of finance/accounting experience in the area of B2B Collections
- Previous experience managing external stakeholder relationships is required
- Bachelor’s degree in Finance, Accounting, or relevant field
- Self-starter mindset and proactive, able to operate with a high level of autonomy
- Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
- Ability to adapt to rapid changes typical of a start-up
- Experience identifying and driving improvements to processes by engaging with different functions throughout the company
- Advanced Excel Skills
- Demonstrated communication skills in cross-functional environment with proven ability to influence and negotiate
- Experience with ERP systems, NetSuite preferred
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry
- Oversee day-to-day activities and support all Collections and Client account investigation processes
- Liaise with the Credit Team with ultimate escalation of credit situations with external and internal customers
- Works on client account assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Manage the allocation of requests, bring resolution to complex client issues and manage first level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
- Serve as a support person for Collection Specialists by answering questions/concerns
- Field general A/R and /A/P questions for clients and assist in research and resolution of payment issues
- Lead weekly meetings with Business Leaders regarding status of open receivables
- Develop appropriate contacts within the Flexport Client Solutions Management team to help drive collections and identify dispute information related to past-due accounts
- Monitor workflows and metrics for the Collections team on a daily basis; review and report out A/R aging insights for each office
- Guiding the Collection Team's workflow and task prioritization
- Identify ways to streamline processes and work as part of the team to implement solutions
- Partner with the Direct Manager to develop Standard Operating Procedures and document A/R policies and internal controls
- Support training and development of A/R team members, specifically during onboarding phase
- Perform Finance and Accounting related month-end close processes
Flexport is an end-to-end platform for global trade, streamlining supply chain workflows and enabling real-time communication and data-backed decision-making. The platform utilizes technologies to automate orders, onboard suppliers, book logistics, track cargo, and provide customizable reporting and analytics for supply chain optimization.
Company Stage
N/A
Total Funding
$3B
Headquarters
San Francisco, California
Founded
2013
6 month growth
↓ -13%1 year growth
↓ -2%2 year growth
↓ -2%Benefits
Free Food
Company Social Outings
Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Performance Bonus
Employee Stock Purchase Plan