Expert Business Analyst - Checkout

Job Description

As Expert Business Analyst, you'll be the commerce and business voice of SCAYLE Checkout, an area of six product teams building the checkout for German and European retailers. You'll own the business side of topics such as promotions and vouchers, login and customer accounts, and refunds, and work side by side with our Product Managers. You'll turn incoming feature requests from our tenants into clear, market validated problems, and give the teams the business context they need to build the right thing for many retailers at once. We're looking for a seasoned e-commerce professional who knows the market and its trends, acts as a true advisor on business direction, and is confident with senior retailer stakeholders.

• Act as business lead for checkout commerce topics such as promotions and vouchers, login and customer accounts, guest checkout, and refunds and cancellations, and take on new topics as they come up
• Track e-commerce and checkout trends, competitor platforms and retailer best practices, and turn them into a clear market position on what SCAYLE Checkout should support
• Collect, cluster and assess incoming feature requests from tenants: find the underlying business need, judge how broadly it applies across tenants, and recommend whether it becomes a generic feature, a configuration or a tenant specific solution
• Give Product Managers the business context for their topics (use cases, retailer expectations, commercial impact and edge cases) and review problem statements and acceptance criteria from a business perspective
• Bring business value, revenue impact and tenant reach into roadmap and prioritization discussions
• Be the go to expert on checkout topics for Account Management, Sales, Solution Engineering and tenants, and join discovery calls and requirement workshops
• Flag market and regulatory changes that affect checkout, such as consumer rights on refunds and withdrawals, payment and consumer credit rules, and accessibility
• Build business documentation, use case catalogs and positioning material for internal teams and tenants

Qualifications

• 7+ years in e-commerce, with a clear focus on checkout, promotions, customer accounts or post purchase processes
• E-commerce expert as a must: knows the market and its trends and acts as a true advisor in defining business direction.
• Several years in e-commerce on the retailer side (e.g. e-commerce management, CRM, promotions, customer service operations), in commerce consulting, or in product roles at a commerce platform
• Deep knowledge of checkout, promotions, customer account and post purchase processes, ideally in fashion or lifestyle retail
• Solid understanding of how commerce platforms work (APIs, configuration versus custom build, multi tenant SaaS) without needing to code
• Proven ability to turn vague requests into clear problem statements, business requirements and use cases
• Comfortable working with data to size business impact (conversion, basket value, adoption, contact rate)
• Working knowledge of the European regulatory context for checkout (consumer rights, payments, accessibility)
• Fluent English (written and spoken)
• Communication and stakeholder management up to senior level
• Strong customer and market orientation

Nice to Have:

• Experience at a commerce platform or agency serving multiple retailers
• Experience with marketplace or omnichannel business models
• Basic knowledge of payments and fraud prevention

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

Compensation: 85000 to N/A (EUR) (YEARLY)