Full-Time

Disputes Supervisor

Representments

Confirmed live in the last 24 hours

 PrizePicks

PrizePicks

201-500 employees

Simplified daily fantasy sports platform

Mid

Atlanta, GA, USA

Required Skills
Communications
Requirements
  • Bachelor's degree in Business Administration, Finance, Accounting, or related field.
  • 2-4 years of experience in chargeback management or dispute resolution, preferably with 1-2 years in a supervisory role.
  • Deep understanding of chargeback processes and regulations, preferably within the gaming or financial services industry.
  • Strong analytical skills with the ability to interpret data and identify actionable insights.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a focus on accuracy and efficiency.
Responsibilities
  • Lead and manage the Chargeback Representments Team, providing guidance, training, and support to ensure effective dispute resolution processes.
  • Oversee the submission of evidence packages on behalf of the company in response to chargeback claims, ensuring accuracy, completeness, and adherence to deadlines.
  • Monitor and track the success rates of chargeback representments, analyzing trends and identifying areas for improvement to minimize financial losses.
  • Analyze decline reasons for chargeback representments, identify common themes or patterns, and develop strategies to address root causes and improve outcomes.
  • Implement quality assurance measures to maintain high standards of accuracy and compliance in chargeback representment processes. Conduct regular audits and reviews to ensure adherence to company policies and regulatory requirements.
  • Develop and maintain efficient scheduling processes to ensure optimal staffing levels and workload distribution within the Chargeback Representments Team.

PrizePicks provides a user-friendly daily fantasy sports platform, supporting a diverse array of sports from NFL and NBA to esports like League of Legends and Valorant. This company is an ideal workplace for those passionate about leveraging technology to enhance the fantasy sports experience, offering a dynamic environment where innovation in gaming and sports interaction is highly valued. Additionally, working here means being at the forefront of expanding digital entertainment options in the fantasy sports domain, keeping pace with rapidly evolving consumer interests and technological advancements.

Company Stage

Seed

Total Funding

$9.5M

Headquarters

Atlanta, Georgia

Founded

2015

Growth & Insights
Headcount

6 month growth

21%

1 year growth

87%

2 year growth

321%