Command Control Communications Engineering & Logistics (C3EL)

Designs and maintains multi-classification defense networks

IT Support Specialist Senior

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAshburn, VA, USANo salary listed

About the Job

Requirements

Ability to attain a Public Trust clearance by completing the eApp National Background Investigation Services form.
At least seven years of related experience providing technical, deskside support.
Ability to travel to various field sites and reliable, independent transportation.
HDI Technical Support Professional certification required within six months of employment.
High school diploma.
Experience supporting Active Directory, Microsoft Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom.
Knowledge of multiple IT disciplines, including computing, networking, integration, and domain administration.
General knowledge of smart cards and PIV cards.
Experience with Microsoft Windows, Mac OS, Office 365, Google Workspace for Enterprise, VPN, Active Directory, and thin clients.
Strong customer service skills and ability to multitask between hardware and software solutions.
Organization, scheduling, and process documentation skills.
Ability to troubleshoot hardware and software issues remotely and deskside.
Ability to install and configure machines in a Windows environment.
Ability to provide remote tool support and set up conference rooms and VTC systems.

Responsibilities

Provide Tier 2 and Tier 3 deskside end-user support, including imaging, deployment, asset management, and Windows 11 support.
Troubleshoot complex and advanced end-user hardware and software issues in a diverse Microsoft Windows environment.
Diagnose and troubleshoot Apple computers and iOS hardware and software, and perform repairs.
Perform IMAC procedures and lifecycle refresh activities.
Document problem-resolution progress and meet service-level agreements using an IT service management system.
Support simple to complex system issues, including potential VIP support requirements.
Troubleshoot Microsoft Windows and current Windows operating systems.
Provide remote and deskside troubleshooting for hardware and software issues.
Install and configure new machines in a Windows environment.
Provide remote tool support and set up conference rooms and VTC systems.
Escalate complex problems to upper-level deskside engineers.
Serve as an escalation point for junior and mid-level deskside engineers and troubleshoot issues they could not resolve.
Update the status of queued service requests in the IT service management system.
Assist in leading small projects and team efforts as assigned.

Desired Qualifications

Familiarity with the Mac OS imaging process using JAMF.
Familiarity with Remedy and ServiceNow.
Certifications such as A+, Network+, and Security+ are desirable but not required.

Overview:

Job Title: IT Support Specialist - Senior

Security Clearance: Ability to Obtain Public Trust

Location: Ashburn, VA

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Senior IT Support Specialist to support the mission in Ashburn, VA. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

Responsibilities will include, but not be limited to:

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Remote and Deskside Experience troubleshooting hardware and software issues.
Troubleshooting Microsoft Windows with latest Windows OS.
Possess familiarity with MAC OS.
Installation and configuration of new machines in a Windows environment.
Smart cards / PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
Provide Remote Tool Support.
Conference Room / VTC Setups.
Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
Updates status of queued service requests with the IT service management system.

Minimum Qualifications:

U.S. Citizenship
Ability to attain a Public Trust clearance by completing “eApp National Background Investigation Services (NBIS)” form.
Must have a minimum of 7 years of related experience providing technical, deskside support.
Travel to various field sites is required, so reliable and independent transportation will be needed.
HDI Technical Support Professional required within six (6) months of employment.

Desired Qualifications:

Certifications desirable but not required include A+, Net+, and Sec+.

Education:

A minimum of a High School diploma is required.

About the Company

Command Control Communications Engineering & Logistics (C3EL)

Designs and maintains multi-classification defense networks

C3EL designs and builds command centers and support systems for Department of Defense and NATO commands around the world. Its products are multi-classification command centers that integrate communications, control, and logistics capabilities into a cohesive system. The company employs engineers, technicians, logisticians, and support staff who install, operate, and sustain these centers, with senior management deployed alongside field teams to ensure quality and responsiveness. Unlike many competitors, C3EL emphasizes being a women-owned small business with extensive real-world military experience, direct on-the-ground deployment, and end-to-end support across theater and domestic operations. The company’s goal is to provide reliable, mission-ready command and control infrastructure and services that enable military decision-makers and operators to coordinate complex operations worldwide.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 2012

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