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Xona Space Systems

Delivers precision navigation and timing services

IT Helpdesk Technician - Tier 1 & Tier 2

Full-TimeUpdated on 10/23/2026
$70k - $90k/yr
Junior
Burlingame, CA, USA
In Person
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship, UK Citizenship Required

About the job

Requirements
  • At least 2 years of experience in IT helpdesk, desktop support, or technical support within a small to mid-sized organization.
  • Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
  • Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
  • Working knowledge of Linux operating systems and basic Linux administration.
  • Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
  • Ability to support both technical and non-technical employees.
  • Strong organizational and time management skills, including prioritizing multiple requests in a fast-paced environment.
  • A collaborative, customer-first mindset and a passion for helping others succeed.
Responsibilities
  • Serve as the primary point of contact for employee IT support requests and deliver timely Tier 1 and Tier 2 technical assistance.
  • Provide friendly, responsive, and professional technical support to employees across the organization.
  • Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
  • Clearly communicate technical concepts to non-technical users, set expectations, and provide updates throughout the support process.
  • Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
  • Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
  • Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
  • Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
  • Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
  • Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
  • Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
  • Identify opportunities to improve the employee IT experience, streamline support processes, and enhance IT service delivery.
Desired Qualifications
  • Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
  • Experience supporting macOS environments.
  • Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
  • Familiarity with identity and access management, endpoint security, and device compliance.
  • Experience working in a high-growth startup or rapidly scaling technology company.
  • Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

About the company

Xona Space Systems provides precision navigation and timing (PNT) services using low Earth orbit satellites, delivering secure signals with strong interference and multipath mitigation. Its signals can augment existing GNSS or be used as a fully independent navigation solution, designed for simple, low-cost receivers. The system works by satellites transmitting PNT signals that users receive with inexpensive receivers and combine with GNSS or rely on Xona’s own solution for accurate positioning and timing. The goal is to deliver reliable, high-accuracy positioning and timing at scale for autonomous systems and other intelligent technologies across commercial, government, and defense sectors.

Company Size

51-200

Company Stage

Series D

Total Funding

$586.3M

Headquarters

Burlingame, California

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • Xona raised $170 million in August 2026, extending runway for constellation deployment.
  • Pulsar Verified launched July 9, 2026, creating partner pull before service starts.
  • Initial service targets 2027, with early commercial customers already signed for early access.

What critics are saying

  • October 2026 launch of six production satellites concentrates execution risk into one failure window.
  • FCC granted Xona’s July 31, 2026 application in part, leaving spectrum and compliance fragility.
  • If Pulsar misses 2027 service, GPS and defense incumbents preserve customer trust and funding access.

What makes Xona Space Systems unique

  • Xona’s Pulsar uses LEO L-band signals, fitting existing GNSS receivers without hardware replacement.
  • On August 3, 2026, FCC authorized Xona as first private commercial navigation broadcaster.
  • Murata, Topcon, Trimble, Septentrio, and Keysight anchor Xona’s receiver and module ecosystem.

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Benefits

  • Health Insurance
  • Flexible Work Hours
  • Hybrid Work Options
  • Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

4%

2 year growth

-4%
Yahoo
Oct 22nd, 2026
Xona raises $250M at $2.45B valuation to build a Starlink-style GPS rival

Xona, a California satellite startup, has raised a $250 million Series D at a $2.45 billion valuation, seven months after its $170 million Series C. Future Ventures led the round and put in $78.5 million. Total funding now exceeds $570 million. Xona plans to build a commercial navigation network to rival GPS. Its 258 low-orbit satellites, called Pulsar, will send stronger signals that are harder to jam or spoof, with centimetre-level precision. On Tuesday, Xona launched six satellites on a SpaceX Falcon 9 rocket. Beta testing is expected to begin early next year.

SpaceQ
Oct 20th, 2026
Government puts $15 million into Xona's Montreal satellite navigation centre.

Government puts $15 million into Xona's Montreal satellite navigation centre. Jeremy Hansen named special adviser on a new national space strategy, while Brig.-Gen. Christopher Horner calls the U.S. weapons-in-orbit revelation "terrifying" GATINEAU, Que. - Canada will spend $15 million for Xona to open a new hub in Montreal to develop a sovereign satellite system focused on positioning, timing and navigation (PNT), the government announced today (Oct. 20). Speaking at Space Canada's SpaceBound conference for industry, Minister of Industry Mélanie Joly said Xona Space Systems would receive the money with the eventual goal of developing a sovereign GPS. Xona raised a $170 million USD ($239 million CDN) Series C earlier this year, led by Mohari Ventures Natural Capital, to more rapidly scale its Pulsar constellation for PNT. The company is based in Burlingame, Calif., but has a Canadian presence in Montreal, and says its Pulsar satellites will bring "real-time, centimetre-level certainty to any device, anywhere on Earth." Xona launched a single demonstration satellite in 2025 and sent two more aloft on the SpaceX Bandwagon-5 mission earlier today. "The $15 million project is to really anchor Xona in Canada for the long run," Joly told SpaceQ during a post-announcement media scrum, in response to a question about the benefits to Canada. She said the funding would lead to job creation, and that the entire command-and-control system will be based in Canada for sovereignty reasons. "It will be one of the good startups that we can scale, and that we see great potential in," Joly added, noting co-founder and CTO Tyler Reid is from Montreal. Joly told SpaceBound attendees that the funding is meant to work alongside other government efforts to boost the industry. * A new Canadian Space Agency (CSA) president is awaiting Cabinet ratification, Joly said, with an announcement expected in the coming days. * Former CSA astronaut Jeremy Hansen, Joly also announced, will serve as special adviser to the prime minister and Joly on a new national space strategy. * Joly also reiterated she will find a mission assignment for agency astronaut Jenni Gibbons (backup to Hansen's Artemis II moon mission, among other positions) within the next year, if possible. After the speech, Joly did not indicate to SpaceQ specifics for how to bring Gibbons' assignment forward, such as whether to bring her to space with NASA (which is dependent on CSA funding arrangements and MoUs with NASA, among other things) or with private industry. Joly did note, however, the assignment would be "very ambitious." Joly also did not say whether the CSA would receive a baseline increase to funding - which has largely remained flat, aside from special-project allocations such as for Canadarm3 - to support these new initiatives. That said, Joly told SpaceQ that Defence Industrial Strategy investments to the CSA have amounted to more than $400 million, which she said is an "incredible boost" in the meantime. Joly did not offer specifics, but a possible example is new funding for European Space Agency (ESA) programs, which the CSA's 2026-27 plan ties to the Defence Industrial Strategy. "Our goal is to be able to continue to increase the budgets, but meanwhile, we have to work closely with industry, and we need to make sure that, yes, we create more jobs for our investments in space. We create more intellectual property that we can scale our companies," Joly said. SpaceBound, in its fifth year, has a greater focus on sovereignty and security in 2026 in line with worldwide trends. U.S. and European Union companies have raised several nine-figure rounds this year for defence opportunities ranging from PNT to Golden Dome. Lending urgency to the push, the U.S. recently revealed there are weapons in orbit. Brig.-Gen. Christopher Horner, who leads 3 Canadian Space Division, told SpaceBound attendees the weapons revelation is "terrifying" but emphasized the goal by the U.S. is to set "norms and conditions" for behaviour in space. "We can call out improper behaviour in hopes of being more transparent, and transparency allows us to avoid miscalculation," he said. He added that the goal is to move past the fact of there being weapons in space, instead focusing on "how we choose to move forward, that I think is incredibly important." Horner did not elaborate on that plan, as he next paid tribute to the four Canadian Armed Forces personnel killed and 39 wounded in a deadly fire at Wainwright, Alta., this past week. While discussing the sacrifice, he said the personnel knew that "you have to take calculated risks to develop the skills necessary that when called upon by your country, you can deliver the effects that are required to deter, defend, and ultimately defeat your adversary." As for the defence strategy, Joly said more Canadian space industry financing opportunities will be released later this week, and Horner said rapid funding will be critical for companies working on their "risk calculus" for investing in expensive, multi-year projects. "If we become mired in the bureaucracy of procurement... we will fail each other," Horner said. "We will fail to deliver on the mandate that Canadians have set out for all of us."

The Logic
Oct 20th, 2026
Ottawa pledges $15M for US satellite navigation firm Xona's $64.8M Montreal expansion

The federal government has pledged $15 million to California-headquartered satellite navigation firm Xona to expand in Montreal. The money comes from the Strategic Response Fund and is meant to support 126 jobs in engineering, manufacturing, and mission control, Industry Minister Mélanie Joly said. The funding is part of a $64.8 million Xona expansion. The company is building an alternative to the US government's global positioning system (GPS) satellites. Xona has one satellite in orbit and plans to launch six more imminently, the start of an eventual 300-satellite constellation. It opened its Canadian office in 2024 under Canadian co-founder and chief technology officer Tyler Reid. Xona promises stronger signals from more satellites, with built-in anti-spoofing measures.

Android Headlines
Oct 11th, 2026
Xona Space aims to replace classic GPS with its own satellite fleet.

Xona Space aims to replace classic GPS with its own satellite fleet. Oct 11, 2026 Xona Space Systems is launching six satellites aboard a SpaceX rocket to beta test Pulsar, a commercial low-Earth-orbit alternative to GPS. Featuring signals 100 times stronger than standard GPS, centimeter-level accuracy, and software compatibility with existing receivers, Xona has raised over $320 million to bring precise geolocation to autonomous vehicles, drones, and defense applications. If you've ever had your map app freeze while driving between tall city buildings or lose signal inside a parking garage, you know standard satellite navigation has some annoying limits. That is exactly what California startup Xona Space Systems is trying to fix. The Xona team just launched six satellites aboard a SpaceX rocket to start beta testing Pulsar, a high-precision commercial alternative to traditional GPS. Founded in 2019 by five Stanford aerospace engineering grads, Xona wants to build a full 258-satellite constellation in low Earth orbit. CEO Brian Manning pointed out to TechCrunch that while everyday GPS feels free, the real money sits in hardware. Millions of self-driving cars, delivery drones, and farming robots desperately need far better accuracy than traditional government satellites can deliver. Stronger signals and clever software tweaks. What makes Xona's setup so clever is how close its satellites sit to Earth. Operating roughly 19,000 kilometers closer than traditional GPS platforms, Pulsar broadcasts signals that are 100 times stronger. That extra power lets positioning data cut straight through concrete walls and urban skyscrapers while blocking up to 95% of jamming and spoofing attempts. Even better, Xona skipped bulky atomic clocks onboard, using a distributed clock setup that syncs directly with ground stations. The best part for gadget makers? No hardware replacement required. Most current GPS chips can pick up Pulsar's centimeter-accurate signal with a quick software update. For this month's launch, four satellites use Aerospace Labs platforms to test the core tech, while two built at Xona's Burlingame headquarters form the official backbone of the upcoming Pulsar fleet. Big backing and an ambitious timeline. Investors are clearly sold on the idea. Xona has pulled in over $320 million from backers like Samsung Next, ICONIQ, and a $20 million grant from SpaceWERX, the US Space Force's innovation arm. Early pilot partners like electronic timing firm TimeBeat are already using satellite passes to calibrate timing systems around the world. Commercial pilots kick off ahead of a planned 2027 commercial launch. However, Xona aims to bring full coverage to the US, Europe, Japan, and South Korea by 2028. The complete constellation is finishing after 2030. If all goes according to plan, taking your hands off the wheel in an autonomous car might soon feel just as safe as sitting back in an airliner.

MoneyMakers
Oct 10th, 2026
Xona Space Systems plans Pulsar timing beta with TimeBeat after satellite launch.

Xona Space Systems plans Pulsar timing beta with TimeBeat after satellite launch. Xona Space Systems' planned Pulsar beta has a defined customer use: TimeBeat intends to test its satellite timing signals, according to TechCrunch. Xona named TimeBeat in a commercial agreement in August 2025. What is newly reported is how the timing company expects to use the service after six more satellites launch, not a newly signed customer or a completed deployment. What TimeBeat intends to test. Xona describes Pulsar as a low-Earth-orbit service supplying location and timing signals alongside existing satellite-navigation systems. It says some existing receivers can use the signals after a firmware update. TimeBeat sells precision-timing hardware and synchronization software for networks including finance, broadcasting and telecommunications. TimeBeat CEO Ian Gough told TechCrunch the intended pilot would let its engineers check and correct timing supplied by the company's devices. The test depends on six Xona satellites launching later in October 2026. TechCrunch described roughly eight passes a day over mid-latitudes after launch, which would permit intermittent tests rather than continuous coverage. Xona labels the precision figures on its product page as expected performance of the full constellation, not results from this proposed beta. Production work behind the plan. In an October 7 update, Xona said the six satellites were preparing for launch and four subsequent spacecraft were entering production at its Burlingame factory. The company also announced an addition of 35,000 square feet of manufacturing and mission-operations capacity in Montréal. Xona says bringing selected capabilities in-house should give it more control over development cycles, costs and its supply chain. Those are stated aims for the expansion, not measured results or confirmation that the new capacity is operating.