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Covenant Health of East Tennessee

Community-owned, not-for-profit regional healthcare network

Medical Assistant - Clin

Clinical Support & Patient AdministrationPosted on Nov 5
Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

  • A Certified Medical Assistant certification is required.
  • No prior experience is required.

Responsibilities

  • Maintain departmental policies and procedures, objectives, the Quality Assessment program, and safety, environmental, and infection-control standards.
  • Perform basic nursing procedures, including measuring patient height and weight according to oncology best practices, taking vital signs, and completing ambulatory intake. Perform venipunctures and injections when indicated and allowed by scope of practice.
  • Interview patients and obtain initial basic evaluation information, enter information into the electronic medical record, and report it to the appropriate practitioner.
  • Maintain a safe, comfortable, and therapeutic environment for patients and families during visits, and protect patient comfort and privacy using AIDET communication fundamentals.
  • Assist physicians or practitioners with examinations, procedures, and other processes related to direct patient care.
  • Ensure adequate stock of supplies and necessary equipment.
  • Monitor the accuracy of patient medical records, maintain required reports and statistics, assist with medical record requests, and scan documentation into the medical record.
  • Inspect the work area daily for compliance with policies, procedures, regulations, and standards, and take corrective action when appropriate.
  • Clean and restock examination rooms daily and transport instruments to sterile processing as needed.
  • Assist with chart preparation and provider schedule management.
  • Provide assigned provider support, including note preparation, verbal order entry within scope of practice and leadership guidelines, order proposals, and prescription refill management.
  • Perform reception duties, including professionally answering calls, documenting messages in message pools, and scheduling or rescheduling appointments in real time.
  • Demonstrate competence in critical skills and deliver care appropriate to the age-specific needs of the population served.
  • Participate in educational programs, review current literature, and attend in-service meetings and workshops to support professional growth and development.
  • Cooperate with other personnel to achieve department objectives, maintain employee relations and interdepartmental objectives, and follow infection-control policies.
  • Support a positive work environment and teamwork within and outside the department, show daily initiative to advance patient care and departmental success, and promote positive coworker relationships.
  • Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality-improvement initiatives as requested.
  • Attend required meetings and perform other duties as assigned.

About the Company

Covenant Health of East Tennessee

Community-owned, not-for-profit regional healthcare network

Covenant Health is a not-for-profit, community-owned integrated health system serving East Tennessee, with nine acute-care hospitals plus a behavioral health hospital, outpatient clinics, physician practices, and homecare. It coordinates a wide range of medical services—from cancer and cardiac care to surgical and behavioral health—through an interconnected network across 25 counties. Revenue comes from patient services and philanthropic foundations, and any excess is reinvested into facilities, technology, and programs to improve patient care. Its goal is to enhance the quality of life in East Tennessee by expanding access to care and investing in services and technology that support better patient outcomes.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Oak Ridge, TN
Founded
1997

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