AYANA Hospitality

Global hospitality group developing iconic destinations

Front Desk Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKomodo, West Manggarai Regency, East Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

Educational background in Hospitality or a related field.
Proven experience in a Front Office role.
Excellent spoken and written English communication skills; fluency in a second language is a plus.
Strong knowledge of hotel systems and operations; prior experience with OPERA Property Management System is an advantage.
High attention to detail, ability to lead a team, and ability to manage guest situations with professionalism and empathy.

Responsibilities

Supervise daily Front Desk operations, including check-in and check-out processes, team assignments, and guest service quality in accordance with hotel standards.
Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
Monitor Front Desk resources and supplies, maintain proper documentation, and represent the department in internal meetings as required.

Desired Qualifications

A degree in Hotel Management is preferred.
Supervisory or team lead experience is highly desirable.
Prior experience with OPERA Property Management System is an advantage.
Fluency in a second language is a plus.

Front Desk Supervisor | AYANA Komodo

AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-07-09

Workplace: on_site

Department: AYANA Komodo

Description

The Front Desk Supervisor is responsible for leading and supervising all daily operations at the Front Desk to ensure seamless, efficient, and guest-focused service. This role supports the Front Office team, handles guest concerns, coordinates interdepartmental communication, and upholds hotel standards and procedures.

Responsibilities:

Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality in accordance with hotel standards.
Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
Monitor Front Desk resources and supplies, maintain proper documentation, and represent the department in internal meetings as required.

Requirements

Educational background in Hospitality or related field (Degree in Hotel Management preferred).
Proven experience in a Front Office role; supervisory or team lead experience is highly desirable.
Excellent communication skills in English (spoken and written); fluency in a second language is a plus.
Strong knowledge of hotel systems and operations; prior experience with OPERA PMS is an advantage.
High attention to detail, ability to lead a team, and capable of managing guest situations with professionalism and empathy

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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