Floor Manager

Job Description

What you’ll do…

• Be out on the floor and lead by example. Create a fun, relaxed atmosphere, welcome familiar faces and first-timers, and keep your cool when the room fills up.
• Bring Charlotte’s to life throughout the day, from Breakfast, a coffee, a quick bite to aperitivo, dinner and one more drink. Make the space feel welcoming, lived-in and unmistakably Hox.
• Read the guest and help your team do the same. Know when someone needs a quick lunch, a little guidance or time to settle in. Be warm, knowledgeable and there when it matters.
• Own the flow of service: allocate sections, organise food running, manage reservations and walk-ins, and keep the floor, bar and kitchen talking to each other.
• Keep standards consistent from the first hello to the last goodbye, with prompt drinks, accurate orders, thoughtful check-backs and tables that are ready for the next guest.
• Lead clear daily briefings covering bookings, events, menu updates, dietary requirements, sales priorities and who’s doing what. Make sure every shift starts ready.
• Coach and develop the service team, help new starters find their feet and give useful feedback in the moment.
• Work closely with the Head Bartender, baristas and Culinary Head Chef to keep food and drinks moving together, share feedback and build product knowledge through regular tastings and training.
• Know the menu inside out, from Charlotte’s classics and sharing plates to wines, cocktails and barista coffee. Turn that knowledge into natural recommendations that suit the guest.
• Take ownership when something goes wrong. Listen, find a sensible solution within your authority, record the feedback and follow up so we learn from it.
• Keep opening, closing, cleanliness and side duties on track. Check the room’s lighting, music, furniture and presentation, and follow up on maintenance issues.
• Make food safety, allergen communication, responsible alcohol service and health and safety part of everyday service. Check dietary requests with the kitchen and never guess.
• Help bring local collaborations and Charlotte’s events to life. Share ideas that give our neighbours a reason to drop in and our guests a reason to stay.

Qualifications

What we are looking for…

• Experience as a Floor Manager, Restaurant Supervisor or Assistant Restaurant Manager in a busy restaurant, hotel bar or lifestyle hotel, with the confidence to lead a shift.
• A natural host who enjoys being with guests and can balance a relaxed atmosphere with attentive, well-organised service.
• Hands-on leadership skills: you can, run a briefing, coach a colleague and bring a team together on a busy night.
• A good understanding of food, wine, cocktails and coffee, and the curiosity to keep learning and share what you know.
• Confidence with POS systems, cash controls, stock counts and daily reporting, plus a practical understanding of sales and labour costs.
• Clear communication, so you can connect with our guests, neighbours and international team.
• Sound judgement with guest complaints and team challenges. You stay calm, take ownership and know when to ask for support.
• An understanding of food safety, allergens, responsible alcohol service and safe working practices.
• Flexibility to work early and late shifts, weekends and public holidays, and to support the wider F&B operation when needed.
• You’re looking for a place where you can be you. Personality, warmth and good ideas are welcome here.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for trying new things and want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What’s in it for you…

• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• BVG Public Transportation Ticket on us!
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities