Builder Warranty Market Manager
About the job
- Effective problem-solving skills to help resolve customer complaints or needs.
- A hunter mentality and ability to build, grow, collaborate, and communicate across the nation with others affected by sales or retention opportunities across territories.
- Verbal and written communication skills to communicate product ideas to clients.
- Up-to-date understanding of the industry's behavior.
- Customer service and interpersonal skills for dealing with different types of customers and clients.
- Analytical skills for analyzing client data.
- Time management and multitasking skills to handle multiple tasks and clients at once.
- Results-driven approach, persuasiveness, and strong negotiation skills.
- Organizational skills and attention to detail.
- Proficiency with technology solutions such as Salesforce or other customer relationship management tools and the Microsoft Office Suite, including Word, Excel, and PowerPoint.
- High school diploma or equivalent.
- Current valid driver's license and automobile insurance.
- Property and Casualty Insurance License, to be obtained at company expense within the first year of employment.
- At least 5 years of sales experience with proven results.
- Ability to reside full time in the geographic area supported and travel to local locations, with air travel as needed.
- Ability to sit at a computer intermittently for up to eight hours a day, sit for extended periods while using office equipment such as computers and phones, and perform repetitive hand and finger motions such as picking, pinching, and typing.
- Drive new builder acquisition by identifying, targeting, and closing high-value builder accounts to generate contracted membership and enrollment revenue.
- Own builder account growth strategy, including expansion of existing builder relationships and increasing enrollment volume across portfolios.
- Lead consultative sales cycles with builders, including needs assessment, solution positioning, and negotiation, resulting in memberships.
- Manage a portfolio of builder accounts, act as a strategic advisor to executive stakeholders, and align solutions to long-term business goals.
- Develop and maintain multi-market and national builder relationships, communicating, collaborating, and coordinating across regions where builder accounts span territories.
- Partner with cross-functional teams, such as Customer Success, to support onboarding, implementation, and long-term account success.
- Represent the organization in builder-focused industry associations and events to build pipeline, strengthen brand presence, and expand partnerships.
- Track and manage pipeline and account performance within customer relationship management tools to drive accountability for contracted enrollment and revenue growth.
- Execute against revenue targets tied to builder memberships, enrollments, and long-term account value, ensuring alignment with company growth objectives.
- Assume other duties as applicable.
- Experience in the home warranty, insurance, or home building/real estate industry.
- Enthusiasm, self-starting, confidence, and motivation.
- Professionalism and commitment to providing outstanding internal and external customer service.
- Passion for sales and accountability for results.
- Commitment to a team environment.
About the company
Frontdoor is a large player in the home service industry that provides home service plans, such as home warranties, to protect customers when a covered item breaks. Its products work by customers purchasing a plan, then, when a covered item fails, Frontdoor coordinates service requests with a network of contractors to repair or replace the item, with the plan offering financial protection for those costs. The company differentiates itself through its long history (over 50 years), being the nation’s largest provider of home service plans, and its family of brands (including American Home Shield, HSA, Landmark, and OneGuard), along with a broad network of about 17,000 pre-qualified contractors and over 60,000 technicians serving more than two million customers. Frontdoor’s goal is to reduce hassle for homeowners by simplifying the process of obtaining repairs and protection, thereby improving the overall home ownership experience and transforming the home services industry.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Memphis, Tennessee
Founded
1971
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Simplify's Take
What believers are saying
- August 6, 2026 Q2 adjusted EPS hit $1.93, while EBITDA reached $220 million.
- Management raised 2026 revenue guidance to $2.19 billion-$2.21 billion and buybacks to $330 million.
- Retention improved to 79.6% in Q2 2026, supporting mid-20% margin targets.
What critics are saying
- American Home Shield faced a new TCPA class action on September 6, 2026.
- Chief Accounting Officer Sally J. Shanks resigned September 18, 2026, stressing finance continuity.
- A claims-denial backlash can trigger state probes, contract cancellations, and brand erosion by 2027.
What makes Frontdoor unique
- Frontdoor’s August 2026 multi-brand engine finally drove 1% total member growth.
- Its direct-to-consumer channel grew 5% for seven straight quarters through August 2026.
- The mobile app lifted active users 65% and video-chat usage more than doubled.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Employee Stock Purchase Plan