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Phonely

AI-powered customer support and analytics platform

Founding Content Marketing Lead

Brand & Creative MarketingConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • A portfolio or body of at least 100 self-directed pieces created without a client or brief.
  • Experience using AI tools in production workflows to increase output, with informed opinions about which tools are useful.
  • Comfort speaking on camera without a script or autocue in a one-take format.
  • Ability to assess personal work and explain why a piece succeeded or did not.
  • Ability to shoot, produce, edit, and publish using self-taught tools.

Responsibilities

  • Own Phonely’s public voice, including its tone, topics, and brand recall.
  • Publish 5 to 10 pieces per week initially and increase output over time.
  • Build repeatable systems and workflows, including AI tools, to support content production.
  • Identify story-worthy moments from real phone-line interactions and publish them quickly.
  • Manage the full content production process from concept and shooting through directing, editing, publishing, and replying.
  • Select people to appear on camera, including the employee, engineers, sales representatives, founders, and customers.
  • Develop channel strategy, starting with LinkedIn, YouTube, and Meta, and expanding to channels used by buyers.
  • Repurpose shoot-day content into paid creative assets for the growth team.
  • Learn from engineers, sales representatives, and customers to find content and story opportunities.
  • Represent Phonely at launches, customer sites, industry events, podcasts, and other relevant settings.
  • Build a consistent production cadence, grow Phonely’s channel audiences, measure impressions and qualified leads, and develop an on-camera brand voice that others can learn and repeat.

Desired Qualifications

  • Athletic experience or a personal background suited to storytelling.
  • Experience creating paid creative for a startup.
  • Experience working at an early-stage company.

About the Company

Phonely

AI-powered customer support and analytics platform

Phonely.ai provides AI-powered answering services and call analytics for businesses, offering customizable AI models tailored to industries such as healthcare, e-commerce, and retail. The product works by using proprietary AI to handle customer calls, track interactions, and continuously analyze and improve responses over time. A user-friendly dashboard shows metrics like average call duration and AI outcomes, helping teams optimize communication and customer satisfaction. The service is offered on a subscription basis, with add-ons for further customization and industry-specific models. Compared with competitors, Phonely.ai emphasizes tailored models for different sectors, actionable analytics, and ongoing improvement of its AI responses. Its goal is to improve the quality and efficiency of business communication by providing scalable, insights-driven AI answering solutions.

Company size
11-50
Company stage
Series A
Total funding
$16.1M
Headquarters
San Francisco, CA
Founded
2023

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