Fault Management 2 Media Engineer

As a Managed Services Media Specialist, you will play a crucial role in delivering exceptional support and maintaining the smooth operation of our telecommunications networks. Your primary focus will be on managing and resolving complex issues, ensuring network stability, and providing timely support to our clients.

 

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in a similar role, preferably in a telecommunications or network operations environment.
• Familiarity with automation workflows, relevant systems, scripting/programming languages (Bash, Python, JavaScript, PowerShell) and workflow orchestration tools.
• Experience with APIs, databases, SQL, system integrations, testing, debugging and troubleshooting is also valuable.
• Knowledge of Git/version control and automation platforms such as Camunda, Microsoft Power Automate, GitHub Actions, Docker or Kubernetes is a plus.
• Strong knowledge of telecommunications networks, including media networks technologies like IPTV.
• Experience with vendors like Broadpeek, Ateme, RedBee, HP, Dell, Huawei, Agama, Media Choice, etc
• Strong knowledge of TV signal encoding, media codecs, smart tv applications, setup box functionalities.
• Strong experience with datacenter infrastructure environments.
• Strong experience with Linux environments.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
• Familiarity with network monitoring tools and techniques for identifying and resolving network problems.
• Good understanding of incident and change management processes, including ITIL frameworks.

• Automation of L1 operational tasks: Focus on identifying, designing and implementing automation workflows for repetitive tasks currently performed manually by the L1 support team.
• Provide L2 Core support for telecommunications networks, ensuring optimal performance and stability.
• Manage incident and change management processes, following established procedures and guidelines.
• Escalate issues to vendors and external partners, maintaining effective communication and collaboration.
• Conduct preventative maintenance activities to minimize network disruptions and ensure high availability.
• Monitor network performance and identify potential issues, implementing proactive measures to prevent service degradation.
• Collaborate with cross-functional teams to resolve complex network-related problems and ensure seamless service delivery.
• Document and maintain accurate records of all support activities, ensuring compliance with industry standards and best practices.
• Stay updated with the latest technologies and industry trends, continuously enhancing your skills and knowledge.
• Provide timely and accurate reporting on support activities, including incident resolution times and service level agreements.