Store Manager
About the job
- At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
- Proven leadership and team development skills.
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
- Excellent communication, problem-solving, and organizational skills.
- Oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
- Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
- Build, train, and mentor the entire store team, including customer service representatives and mechanics, and foster an accountable culture to meet operational and performance goals.
- Achieve subscription and accessory sales targets, ensure an outstanding customer experience across all stages, minimize churn, and manage complex escalations.
- Own responsibility for achieving 100% enterprise resource planning accuracy for all store inventory, conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
- Own the full bike readiness cycle, from diagnostics and repair prioritization to final quality assurance, and ensure timely completion of all repair workflows and compliance with safety standard operating procedures.
- Analyze operational, sales, and inventory data to provide weekly key performance indicator reports to leadership and recommend improvements to products, pricing, and overall efficiency.
- Understanding of e-bike mechanics or related technical experience.
- Experience with enterprise resource planning and customer relationship management systems and reporting tools.
About the company
Whizz offers an e-bike rental service in New York City tailored for delivery riders in the gig economy. Riders pay a monthly fee starting at $159 to rent a sturdy city-ready e-bike, which includes an extra battery, protection plan, and accessories like a backpack, helmet, lock, and mitts, plus free maintenance. The system boosts earnings by providing reliable transportation and uses GPS and an alarm to locate and immobilize a stolen bike within minutes, with multilingual customer support available in English, Spanish, and Russian. Its edge comes from transparent pricing, bundled gear and maintenance, strong theft protection, and a focus on the needs of delivery workers in dense urban environments, with the goal of affordable, dependable transportation to increase earnings in NYC.
Company Size
51-200
Company Stage
Early VC
Total Funding
$22.5M
Headquarters
New York City, New York
Founded
2020
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Simplify's Take
What believers are saying
- Whizz said September 3, 2026 that 5,000+ riders deliver daily with DoorDash and Grubhub.
- DoorDash launched Whizz in Chicago, San Francisco, Philadelphia, and Washington, DC in August 2026.
- NYC's 2026 UL-certification rules force riders toward Whizz's compliant rental fleet.
What critics are saying
- BBB logged nine complaints in three years, signaling service friction and refund disputes.
- Whizz depends on DoorDash and Grubhub; platform policy shifts can crush utilization overnight.
- NYC enforcement of Local Law 95 and 15 mph limits can trigger impounds and churn.
What makes Whizz unique
- Whizz sells UL-certified, delivery-specific e-bikes with batteries, protection, and maintenance built in.
- Whizz runs 31 shops across NY, NJ, PA, DC, IL, and California.
- Whizz partners with DoorDash, pairing fleet supply with rider acquisition and demand.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
3%Whizz, billed as the largest e-bike rental and subscription platform in the U.S., recently announced it will expand into Chicago with a partnership with DoorDash.
Uber Eats delivery via bike. Nicolò Campo/LightRocket via Getty ImagesIn 1994 Pizza Hut launched the first online ordering service. Thirty years later, more than 112 million Americans have used a food delivery service, with 60 percent ordering takeout or delivery at least once a week. Millennials are more likely to order food delivery than dine in-person at the restaurant.Food delivery is just one segment of the burgeoning gig economy which is forecast to exceed $500 billion and has attracted over 5 million people.While self-employment and the gig economy promise freedom and flexibility, they come with significant costs. Given that a majority of Americans cannot answer basic financial literacy questions, that leaves these 5 million Americans left to navigate the landscape of self-employment in the dark.The Rise & Challenges of the Gig EconomyIn the most basic terms, gig work is defined as work done by individuals classified as self-employed, freelancers, or independent contractors and in recent years has become synonymous with driving for ride-share apps, making restaurant deliveries, delivering groceries, and performing errands. But in a recent survey of delivery drivers, 84 percent said they are underpaid, three-quarters are planning to get a second job and 15 percent already have one.Because these workers are “independent contractors,” they are not covered by the basic worker protection laws nor do they receive employment-based health insurance, unemployment insurance, retirement benefits, paid sick leave, or workers’ compensation when injured on the job.Workplace legal protections
Whizz, an e-bike subscription startup, aims to dominate the delivery e-bike market in NYC, offering gig workers safe, high-quality e-bikes for $139-$149/month. Partnered with Grubhub and DoorDash, Whizz provides discounts and services like maintenance and anti-theft protection. Founded in 2022, Whizz raised $12 million ($5M equity from Leta Capital, $7M debt from Flashpoint VC) to expand beyond NYC. The startup plans to manage 40,000 e-bikes in NYC within three years, up from 2,500 currently.
Whizz, t he e-bike subscription platform for last-mile delivery drivers, launched its Ride Safe initiative May 31, which will provide 100 free bicycle helmets to New York City-based delivery drivers every month.