General Manager
The Boyd Group
General Manager
The Boyd Group
Collision repair and auto glass network
Company: Gerber Collision & Glass
Built with Intent. Driven by YOU.
At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Prepare and manage the annual and monthly operating budget of the collision center.
Forecast, target and track monthly sales, profit and expense objectives.
Deliver formal annual performance reviews and informal monthly performance reviews.
Monitor and maintain all A/P and A/R relating to the Collision Center.
Maintain a clean and organized repair facility at all times.
Monitor all maintenance required for all shop equipment, including the paint booth
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code.
Open and close the facility daily as per established procedures.
Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
Attend training, information sessions and workshops recommended by Senior Leadership Team.
Store CSI performance review and follow up within 24 hours.
Education and/or Experience Required
Post-Secondary Education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Required Skills/Abilities
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing.
Ability to motivate others utilizing effective coaching tools and management skills.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Salary $70,000 - $120,000+
Compensation is commensurate with skill, education and experience.
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
#INDNORTH
Collision repair and auto glass network
The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.
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